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davide.depaoli
Veeam ProPartner
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Full Name: Davide Depaoli
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Procotol error adding Cloud Provider

Post by davide.depaoli »

Hello,
my customer has bought Veeam Connect from service provider, but when he configures credentials on Veeam server receive follwing error.
Image

I have found nothing about this error, and hope someone here can help me.

Thanks in advance
regards
Davide
veremin
Product Manager
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Re: Procotol error adding Cloud Provider

Post by veremin »

Hi, Davide,

Kindly, request access to the private Veeam Cloud & Service Provider forum by applying to this group. Your post will be moved there soon.

Thanks.
veremin
Product Manager
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Re: Procotol error adding Cloud Provider

Post by veremin »

I'm wondering what product version you and your customer are currently at. Are you leveraging the latest available product build? Thanks.
davide.depaoli
Veeam ProPartner
Posts: 139
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Full Name: Davide Depaoli
Location: Santhia' (VC) - Italy
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Re: Procotol error adding Cloud Provider

Post by davide.depaoli »

This problem is solved. Was a cloud provider issue on customer profile.
Thank you


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veremin
Product Manager
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Re: Procotol error adding Cloud Provider

Post by veremin »

Do you mind applying to the mentioned VSCP forum group and sharing your resolution, once you've done that; should be helpful for your fellow VSCP? Thanks.
dellock6
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Re: Procotol error adding Cloud Provider

Post by dellock6 »

Vladimir, in the opening he stated that his costumer bought the service from a Veeam provider, so he sounds like a consultant for an end user. I'm not sure he's entitled to the VCSP forum.

Luca
Luca Dell'Oca
Principal EMEA Cloud Architect @ Veeam Software

@dellock6
https://www.virtualtothecore.com/
vExpert 2011 -> 2022
Veeam VMCE #1
veremin
Product Manager
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Re: Procotol error adding Cloud Provider

Post by veremin »

Must have missed that. My bad.

Anyway, sharing the resolution even here would not harm, in my opinion.

Thanks.
davide.depaoli
Veeam ProPartner
Posts: 139
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Joined: Oct 28, 2012 6:06 pm
Full Name: Davide Depaoli
Location: Santhia' (VC) - Italy
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Re: Procotol error adding Cloud Provider

Post by davide.depaoli »

Luca has right. I'm working for Veeam partner but my company is not a cloud provider, we only deliver consulting services. Furthermore I don't know how the provider solved this issue.

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veremin
Product Manager
Posts: 20270
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Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Procotol error adding Cloud Provider

Post by veremin »

Got it. Anyway, I'm glad that SP addressed the issue in timely fashion.

Should other help be needed, don't hesitate to let us know.

Thanks.
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