Recovery Media does not start

[ToniSoft]

I am trying to restore using the Recovery ISO image that I created on my Windows Server 2012 R2 environment. However when I boot to the recovery environment, I only see an empty command promt window. The Veeam Endpoint software does not start in recovery mode. I also tried to create the recovery media on Windows 10 1607.

[Dima P.]

Hi ToniSoft,

What media type are you using (USB/CD) ? Please check your computer’s BIOS boot order – your media should be first in the list.

[ToniSoft]

I am using a BIOS boot on a KVM based VM using the created ISO CD image. I get to the point where I need to press a key to boot from CD. Then the Windows RE Loading screen shows up. And finally I see a command prompt instead the option to start the Bare Metal Recovery. Are there any log files on the Recovery image (like the Panther setup logs from the Windows Setup which also uses the Windows RE)?

[ToniSoft]

I now also tried to use Windows AIK to recreate the recovery media. The same problem exists.

I turns out that the executable "X:\VeeamRecovery\Veeam.Endpoint.Recovery.exe" cannot be started. If I start that exe from the command line in the Windows RE, it does not open either (no error show up).

However in the X:\ProgreamData\Veeam\Endpoint\UI.VolumeRecoveryWizard.log" there is the following error:

Code: Select all

Starting new log
Log has been started by sMINWINPC\SYSTEM' user (Interactive) 
Logging level: [1 (LowDetailed)]
MachineName: [MINWINPC], OS: [Microsoft Windows NT 6.3.9600.0] 
Process: [64 bit], PID: [728], Sessionld: [1]
UTC Time: [9/9/2016 2:52:26 PM], DaylightSavingTime: [False] 
Culture: [en-US], UI culture: [en-US]
Module: [X:\VeeamRecovery\Veeam.EndPoint.Recovery.exe]. File version: [1.5.0.306], Assembly version: [8.0.0.0]
CmdLineParams:

[09.09.201615:52:27]<01> Info          Veeam Endpoint Recovery Started 
[09.09.201615:52:28]<01> Error   Unhandled exception occured
[09.09.201615:52:28]<01> Error   Parameter is not' valid. (System.ArgumentException)
[09.09.201615:52:28]<01> Error      at System.Drawing.Image.get_FrameDimensionsList()
f09.09.201615:52:28]<01> Error      at System.Drawing.ImageAnimator.CanAnimate(Image image)
i09.09.201615:52:28]<01> Error      at System.Drawing.ImageAnimator.ImageInfo..ctor(Image image)
[09.09.201615:52:28]<01> Error      at System.Drawing.ImageAnimator.Animate(Image image, EventHandler onFrameChangedHand1( 
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.PictureBox.Animate(Boolean animate)
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.Control.OnVisibleChanged(EventArgs e)
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.Form.OnVisibleChanged(EventArgs e)
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.Control.WmShowWindow(Message& m)
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.Control.WndProc(Message& m)
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.Form.WmShowWindow(Message& m)
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.Form.WndProc(Message& m)
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, : 
[09.09.201615:52:28]<03> Error   Failed to register dll 'VeeamEndpointSysUtils.dlls
[09.09.201615:52:28]<03> Error   Cannot load library: X:\VeeamRecovery\VeeamEndpointSysUtils.dll (System.ComponentModel.W: 
[09.09.201615:52:28]<03> Error      at Veeam.Backup.Common.ComRegisterHelper.RegSvr32(String path)
[09.09.201615:52:28]<03> Error      at Veeam.EndPoint.Recovery.UI.CRecoverStarter.RegisterDll(String relativePath) 
[09.09.201615:52:28]<01> Error   Unhandled exception occured
[09.09.201615:52:28]<01> Error   Parameter is not valid. (System.ArgumentException)
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.Control.Marshaledlnvoke(Control caller, Delegate method, Objet 
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)
[09.09.201615:52:28]<01> Error      at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, :

[shaithis]

Did you manage to resolve this at all please? Suffering the same at the moment

[Dima P.]

Hello,

Please open a support case, you can do that via VEB Control Panel > Support. We need a recovery media logs to identify the root cause. Do not forget to share the case id for tracking purposes. Thanks!