SureBackup appliance error ?

[albertwt]

Hi All,

i'm having problem with my SureBackup testing with the below error:

Code: Select all

14/09/2016 6:05:42 PM Error Starting virtual lab routing engine 
14/09/2016 6:05:42 PM Error Timed out waiting for proxy appliance to respond. Possible causes: 
14/09/2016 6:05:42 PM Error 1. Appliance is configured to run on different network than backup server 
14/09/2016 6:05:42 PM Error 2. Appliance is configured to obtain IP address automatically, but DHCP server is not available 
14/09/2016 6:05:44 PM Error: The operation has timed out. 

This is happening after I have successfully upgrade the VCenter and ESXi to the latest 5.5 Update 3

So any help would be greatly appreciated.

Thanks.

Veeam Support - Case # 01904294

[foggy]

Hi Albert, am I understanding right, that the same SureBackup job (with the same settings) ran fine prior vSphere upgrade?

[albertwt]

Yes, it was running fine before.

[foggy]

I'd suggest to check what IP address does the proxy appliance VM get (and whether it gets it at all).

[albertwt]

Alex,

The IP address of the appliance and the Veeam server is the same subnet.

I can confirm from vSphere client it is getting its own static IP address.

[Vitaliy S.]

How many appliances do you have? Do you see the same problem even for newly registered appliances?

[albertwt]

Vitaliy, I only have one SureBackup appliance.
I have redeploy the new VM appliance after reconfiguring the DNS entry, but then it is still the same issue.

Is it because I have just upgraded to ESXi 5.5u3 and upgrading the VM hardware to level 10 ?
Or this is new bug in VBR 9.0 Update 1 ?

[foggy]

Deeper analysis is required, so please continue working with your support engineer.