problem upgrading from 1.1 to 1.5

[Wim Aerts]

Good morning,
When upgrading endpoint backup to the latest version I get a message that the MSI is nog valid and I should browse for a valid file. The setup folder and file exist and there are sufficient rights.

I think that the uninstaller from version 1.1 needs its own files to do the uninstall. These files are removed since they reside under a Temp folder.
Is there any workaround for this?

Kind regards.

WAE

[Dima P.]

Hi Wim Aerts,

Try to manually uninstall the old version and then install the latest one. You job history and backup files should remain untouched.

[Wim Aerts]

Good afternoon Dima,

Thanks for replying.
I have tried that. I get the same message. The uninstaller requests an msi file that resides under the temp folders ( witch isn't there anymore). I tried with a MSI file from the last version but that is not accepted.
I think I need a MSI file that matches the version number that is currently installed, but I don't have the original installation files.

Kind regards.

Wim A.

[Dima P.]

Please share the exact version you are using now (Control Panel > Updates).

[Wim Aerts]

Hi Dima,

My exact version is 1.1.1.212.

Regards.
Wim A.

[Dima P.]

Wim,

Just sent a download link. Try to run a repair from old verion’s installer and then run an update.

[Wim Aerts]

Hello Dima,

That did the trick. After the repair no problem updating to the latest version.
Thanks a million!

Regards.
Wim A.

[Dima P.]

You are welcome!