Maintain control of your Microsoft 365 data
Post Reply
pdigiacinto
Novice
Posts: 7
Liked: never
Joined: Dec 04, 2012 4:49 pm
Full Name: Paul DiGiacinto
Contact:

Failed to get folder. An Internal server error occurred

Post by pdigiacinto »

Im getting an error when trying to backup all of the mailboxes.
It says "Failed to get folder. An Internal server error occurred. The operation failed, Mailbox "Doe, John" doesn't have a valid license.

Anyone else getting this error? It seems to process mailboxes but then stops when getting to a mailbox that's not licensed and fails.


Thanks,

Paul
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Failed to get folder. An Internal server error occurred

Post by Mike Resseler »

Paul,

Does that Doe John user have no valid license? What type of user is that?

Thanks
Mike
pdigiacinto
Novice
Posts: 7
Liked: never
Joined: Dec 04, 2012 4:49 pm
Full Name: Paul DiGiacinto
Contact:

Re: Failed to get folder. An Internal server error occurred

Post by pdigiacinto »

I checked and the account is disabled in our AD. So, it appears the account synced up with 0365 but a license was not assigned to it because of the disabled account.
How do we get around this if others accounts have syned up without licenses?

Thanks again,

paul
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Failed to get folder. An Internal server error occurred

Post by Mike Resseler »

Paul,

I will need to discuss this with our R&D team... I will try to get back to you as soon as possible... For now, you could manually select users and make sure the disabled accounts are not selected

Mike
pdigiacinto
Novice
Posts: 7
Liked: never
Joined: Dec 04, 2012 4:49 pm
Full Name: Paul DiGiacinto
Contact:

Re: Failed to get folder. An Internal server error occurred

Post by pdigiacinto »

Sounds good. That's what I have been doing by selecting individual and multiple accounts as a work around in the backup sets.

Thanks,

Paul
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Failed to get folder. An Internal server error occurred

Post by Mike Resseler »

Hi Paul,

In the meantime it has been discussed. We probably will not have this fixed before GA, however, in one of our upcoming test versions there is already a difference. The job will continue with the other mailboxes but end with a warning. For GA we are looking in improving this

Mike
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Failed to get folder. An Internal server error occurred

Post by Mike Resseler »

Hi Paul,

In the meantime, the Release Candidate is available. Please find all the information here: veeam-backup-for-microsoft-office-365-f ... 38574.html

Mike
Post Reply

Who is online

Users browsing this forum: No registered users and 17 guests