Issue installing Veeam Reporter

[withanh]

When I try to install Veeam Reporter it tells me "Computer must be rebooted to process pending update tasks. Setup will restart automatically after reboot." I have rebooted numerous times and keep getting this error. Also, the setup does not restart automatically after reboot.

I emailed support (case ID#541720) and they suggested to check some registry keys, two of them do not exist and one does and has a value in it, I blank out the key but the installer will not run.

Any ideas on what else to check?

Thanks!

h

Support's reply that didn't help:

Code: Select all

The registry values that are checked before setup are required for installation of SQL 2008. SQL 2008 installer also checks them. If these values are found, reboot is requested, and installation cannot be continued. These values are set and (after the reboot) reset by Widnows OS.

Below are given the specific values (you may also refer to http://technet.microsoft.com/en-us/library/cc164360%28EXCHG.80%29.aspx to double-check).

Before you continue, it is strongly advisable, that you take a snapshot of the machine, where you are performing installation.

1)HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations 
is set after installation of SW (eg.: PowerShell, .Net 3.5 etc.) 
This value should be reset after reboot in case of normal operation of the system. If it is not reset, this is an issue with the OS, and installation of SQL is not possible. 
This value is not critical and can be changed manually. 
2) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\UpdateExeVolatile\Flags 
same as the previous one. 
3) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
Value is set after installing Windows updates. Also checked by SQL 2008 installer. Should also be reset after reboot. 
Be warned, however, that after we manipulated this key in our test lab, the OS behaved like updates were just installed, and we were constantly getting "Reboot required" messages.

So, if the specified keys are not reset, you can change the value names in the registry and restore them after the installation of Veeam Reporter.
All these changes are required only for installation of SQL 2008 and appear to be an issue with Microsoft products. We cannot hold any responsibility for the consequences of the registry changes.

[Vitaliy S.]

Hello Darhl,

Well...if those registry keys are used to install SQL Server 2008, why don't you try to install it manually and let Veeam Reporter 4 installation configure SSRS and other components later on?

You may download SQL Server 2008 by following the links below:

1) .NET 3.5 (one package for x86 and x64):
http://download.microsoft.com/download/ ... etfx35.exe

2) SQL 2008 Express with Advanced Services
http://www.microsoft.com/downloads/en/d ... laylang=en

3) SQL 2008 SP1
http://download.microsoft.com/download/ ... 86-ENU.exe
http://download.microsoft.com/download/ ... 64-ENU.exe

Hope it helps!

[withanh]

I don't understand? SQL is already on this machine, this is my Veeam Backup server and is already running SQL Express.

[Vitaliy S.]

In this case, I would suggest working with our technical team, though if I were you I would install Reporter 4 on the separate clean machine in order not to load your backup server with SSRS reports generation and other SQL processes.

[withanh]

Sounds like that may be a better suggestion. I think I will do that.

Thanks Vitaliy!

[vishal]

Resolution
1- Navigate to HKLM\SYSTEM\CurrentControlSet\Control\Session Manager.
2- Delete PendingFileRenameOperations Multistring Key
3- Try to run setup wizard again

I have checked this does not require reboot.
(Installation will not halt at Pending reboot.)

[vishal]

Have a look at this document :
http://www.easy-share.com/1913768651/veeam reporter.docx
will provide you the guidance to install successfully.

[withanh]

Vishal,

None of that worked, as I said in my reply to Vitaliy two months ago, I would install the Reporter on a separate machine.

Thanks,

h

[Zippie98]

thanks, that helped me a lot!
regards,
chantal

[virtualtech]

THIS WORKED - EXCELLENT - CHEERS

Resolution
1- Navigate to HKLM\SYSTEM\CurrentControlSet\Control\Session Manager.
2- Delete PendingFileRenameOperations Multistring Key
3- Try to run setup wizard again