Veeam Endpoint Services cannot started

[dadrianto]

Hi,

i have installed veeam endpoint on user notebook, installation progress seems to be Ok.
but after installation process was finish, veeam endpoint backup services cannot started.

i check on the event viewer, and here is the log :

Code: Select all

Service cannot be started. System.Exception: Unable to load database description file C:\Program Files\Veeam\Endpoint Backup\BackupDatabase.xml. ---> System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: The 'configuration' start tag on line 12 position 2 does not match the end tag of 'system.data'. Line 175, position 7. (C:\Windows\Microsoft.NET\Framework\v4.0.30319\Config\machine.config line 175) ---> System.Xml.XmlException: The 'configuration' start tag on line 12 position 2 does not match the end tag of 'system.data'. Line 175, position 7.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
   at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag)
   at System.Xml.XmlTextReaderImpl.ParseEndElement()
   at System.Xml.XmlTextReaderImpl.ParseElementContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlTextReader.Read()
   at Syste...

trying to re-install veeam endpoint on this notebook, but no changes. the services won't started.

i'm trying another solution from https://tinkertry.com/veeam-endpoint-ba ... base-reset, but not OK

anyone can help me to solve this issue ?

Thanks

[Mike Resseler]

Hi,

Can you start the UI? This could be hidden in your icon tray or otherwise you can start it through the programs menu also.

If so, please log a support call through the UI

If that fails also, please let us know.

Mike

[dadrianto]

Hi,

No, i can't start the UI.
veeam icon is visible in tray, but i can't open the UI

[Mike Resseler]

Hi,

Can you PM me your email address? I will ask support to contact you through that email to see if we can fix this.

Mike

[Mike Resseler]

Hi,

As a follow-up, did you receive the case number?

Please post it here and the resolution also after that

Thanks

Mike

[dadrianto]

Hi Mike,

Sorry for late reply
i have been follow Konstantin suggestion to re-install veeam endpoint, and also uninstall symantec anti virus first before re-install veeam endpoint
after that, veeam work with no errors.

Thanks for your help

Regards,
Danang

[Dima P.]

Danang,

Thanks for heads up! What was the third party antivirus name and version?

[dadrianto]

Hi Dima,

we using symantec endpoint protection Version 14 for all client