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- Enthusiast
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- Full Name: Emad Yehia
Server frozen
Dear,
I have an annoying problem that when backing up a clustered Hyper-V machine, the machine got frozen and i can not access it without canceling the backup .
while backing up a Exchange VM, no mails are delivered to recipient neither internal nor external.
While backing up a RDP server VM, no users can access it remotly.
I am using VEEAM B&R 9.0 and backing up to SAN storage.
Thanks in advance
I have an annoying problem that when backing up a clustered Hyper-V machine, the machine got frozen and i can not access it without canceling the backup .
while backing up a Exchange VM, no mails are delivered to recipient neither internal nor external.
While backing up a RDP server VM, no users can access it remotly.
I am using VEEAM B&R 9.0 and backing up to SAN storage.
Thanks in advance
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- Veteran
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- Full Name: Nikita Shestakov
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Re: Server frozen
Hello Emad,
Do you have guest processing enabled for that backup job?
Whay kind of proxy do you have off-host or on-host?
Thanks!
Do you have guest processing enabled for that backup job?
Whay kind of proxy do you have off-host or on-host?
Thanks!
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- Product Manager
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- Full Name: Mike Resseler
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Re: Server frozen
Emad,
Besides the items that Shestakov has asked you, what type of cluster storage are you using? SMB storage? CSV? Hyper-V 2012 or 2016.
One of the things that can cause this is redirect access on a CSV
Besides the items that Shestakov has asked you, what type of cluster storage are you using? SMB storage? CSV? Hyper-V 2012 or 2016.
One of the things that can cause this is redirect access on a CSV
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Re: Server frozen
Hi Shestakov,Shestakov wrote:Hello Emad,
Do you have guest processing enabled for that backup job?
Whay kind of proxy do you have off-host or on-host?
Thanks!
Thanks for the reply. yes i have enabled guest processing, i have enabled both application- aware processing and guest file system indexing but honestly i don not know the benefit of enabling them.
I also use off-host proxy and also do not know the difference between it an on-host.
Regards
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Re: Server frozen
Hi Mike,Mike Resseler wrote:Emad,
Besides the items that Shestakov has asked you, what type of cluster storage are you using? SMB storage? CSV? Hyper-V 2012 or 2016.
One of the things that can cause this is redirect access on a CSV
I am using SMB cluster storage and using Hyper-V 2012 clustering
regards
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- Veteran
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Re: Server frozen
Thanks for the reply Emad,
Do you have any Monitoring tool such as Veeam ONE to check the host and VMs performance during the backup processes?
I would also suggest contacting Veeam Support for the further investigation since the described environment should work fine not stucking the VMs.
Do you have any Monitoring tool such as Veeam ONE to check the host and VMs performance during the backup processes?
I would also suggest contacting Veeam Support for the further investigation since the described environment should work fine not stucking the VMs.
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Re: Server frozen
Dear Shestakov,Shestakov wrote:Thanks for the reply Emad,
Do you have any Monitoring tool such as Veeam ONE to check the host and VMs performance during the backup processes?
I would also suggest contacting Veeam Support for the further investigation since the described environment should work fine not stucking the VMs.
Unfortunately i don't have any monitoring solution at this time. I think i should contact support for help.
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Re: Server frozen
Once you do, please post your support case number here for us to follow the issue investigation.
As for monitoring, you can install free version of Veeam ONE to check host and VM performance. It would help to troubleshoot the issue.
Thanks!
As for monitoring, you can install free version of Veeam ONE to check host and VM performance. It would help to troubleshoot the issue.
Thanks!
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