Fresh install, Service suddenly stopped working.

[chasgames]

Fresh install on a Win8.1 box, I get presented with the error:

Service suddenly stopped working.


I followed the article and no resolution.

Any ideas?

Tried,
Rebooting
Updating windows
Repairing/Reinstalling

Thanks

Case 01821402

[Dima P.]

Hi chasgames,

Kindly keep working with the support team on identifying the root cause of this issue. Thanks.

[Spectrum784]

I have had the same problem. I've used Veeam Backup for over a month with Windows 10 with no problems. Then I got the Services Suddenly Stopped working under all tabs. I uninstalled Veeam and reinstalled it. Same result. I've shut down Norton Security Suite, etc, with the same result. What is the problem?

[Dima P.]

Hi Spectrum784,

It should be still possible to open a support case thru the Control Panel > Support and let the team investigate your issue. Thanks.

[Spectrum784]

I tried to submit a support case but the "submit" button is faded and won't let me.

I tried starting Veeam in Task Manager Services. But that doesn't work either. I have expert friends working on it too. They can't figure it out.

[Dima P.]

Kindly, check that you are using the latest VEB version, which is 1.5.

[chasgames]

Sorry haven't had chance to reply to the support ticket.

Here's the problem for me:

[27.07.2016 11:45:07] <18> Error The specified channel could not be found. Check channel configuration (System.Diagnostics.Eventing.Reader.EventLogNotFoundException)
[27.07.2016 11:45:07] <18> Error at System.Diagnostics.Eventing.Reader.EventLogException.Throw(Int32 errorCode)
[27.07.2016 11:45:07] <18> Error at System.Diagnostics.Eventing.Reader.NativeWrapper.EvtQuery(EventLogHandle session, String path, String query, Int32 flags)
[27.07.2016 11:45:07] <18> Error at System.Diagnostics.Eventing.Reader.EventLogReader..ctor(EventLogQuery eventQuery, EventBookmark bookmark)
[27.07.2016 11:45:07] <18> Error at Veeam.EndPoint.CExternalConnectionEstablishedEvent.FindLastEventTime()
[27.07.2016 11:45:07] <18> Error at Veeam.EndPoint.CExternalConnectionEstablishedEvent.Init()
[27.07.2016 11:45:07] <18> Error at Veeam.Backup.Service.CExternalOrEvent.Init()
[27.07.2016 11:45:07] <18> Error at Veeam.Backup.Service.CExternalEventsWatcher.Init()
[27.07.2016 11:45:07] <18> Error at Veeam.EndPoint.CEndPointServiceImpl.DoDispatchLoop()
[27.07.2016 11:45:07] <18> Error at Veeam.EndPoint.CEndPointServiceThread.DoRetryLoop()
[27.07.2016 11:45:32] <18> Error Dispatch thread will be restarted: fault detected. Waiting [5 sec].

Any ideas? Can't find anything wrong with the event logs. Event log services are running fine.

[Dima P.]

Hi Charles,

Please open another case - you may put the original one as a reference. I noticed that support folks were going to set up remote setting, so that might help.

[vnadell]

I have the same problem on Windows 7Sp1 machine...

Code: Select all

[31.01.2017 09:35:08] <19> Error    Dispatch thread will be restarted: fault detected. Waiting [5 sec].
[31.01.2017 09:35:08] <19> Error    The system cannot find the path specified (System.Diagnostics.Eventing.Reader.EventLogNotFoundException)
[31.01.2017 09:35:08] <19> Error       at System.Diagnostics.Eventing.Reader.EventLogException.Throw(Int32 errorCode)
[31.01.2017 09:35:08] <19> Error       at System.Diagnostics.Eventing.Reader.NativeWrapper.EvtQuery(EventLogHandle session, String path, String query, Int32 flags)
[31.01.2017 09:35:08] <19> Error       at System.Diagnostics.Eventing.Reader.EventLogReader..ctor(EventLogQuery eventQuery, EventBookmark bookmark)
[31.01.2017 09:35:08] <19> Error       at Veeam.EndPoint.CExternalConnectionEstablishedEvent.FindLastEventTime()
[31.01.2017 09:35:08] <19> Error       at Veeam.EndPoint.CExternalConnectionEstablishedEvent.Init()
[31.01.2017 09:35:08] <19> Error       at Veeam.Backup.Service.CExternalOrEvent.Init()
[31.01.2017 09:35:08] <19> Error       at Veeam.Backup.Service.CExternalEventsWatcher.Init()
[31.01.2017 09:35:08] <19> Error       at Veeam.EndPoint.CEndPointServiceImpl.DoDispatchLoop()
[31.01.2017 09:35:08] <19> Error       at Veeam.EndPoint.CEndPointServiceThread.DoRetryLoop()

Stucked with support guys, that offer me to get support from Microsoft

[Dima P.]

Did you get any details from our support team? Thanks.