Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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SBarrett847
Service Provider
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Full Name: Stephen Barrett
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Agent failed to process method {Signature.LoadFromBackup}

Post by SBarrett847 »

Where do we Post Bugs/Issues we've found with VAW 2.0?

For Example, If I enable the backup cache after a job has been run a few times, I get the below error, and the backup fails. Disabling the Cache allows the job to run again.

Code: Select all

09/02/2017 22:38:20 :: Error: Keyset '25da413d1ebc50ccf0b8ce51a3824e2e' not found. Agent failed to process method {Signature.LoadFromBackup}.  
Vitaliy S.
VP, Product Management
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Re: Veeam Agent for Windows 2.0

Post by Vitaliy S. » 1 person likes this post

You can post it in the separate topic either in the VCSP forums or here. Alternatively, you can follow the procedure mentioned in the sticky topic for the VAW beta.
Bug Reports and Feedback
Built-in open support case functionality (Control Panel > Support > Technical Support)
Dima P.
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Re: Agent failed to process method {Signature.LoadFromBackup

Post by Dima P. »

Hi Stephen,

Please submit a case as Vitaliy suggested and share the ID in this thread. QA team is interested in your issue, so your logs might help to identify the root cause. Thanks in advance.
SBarrett847
Service Provider
Posts: 315
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Joined: Feb 02, 2016 5:02 pm
Full Name: Stephen Barrett
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Re: Agent failed to process method {Signature.LoadFromBackup

Post by SBarrett847 »

Unfortunately I've not been able to repeat it again. I'll test on a few more clients....
Dima P.
Product Manager
Posts: 14396
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Full Name: Dmitry Popov
Location: Prague
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Re: Agent failed to process method {Signature.LoadFromBackup

Post by Dima P. »

If this error appears again, kindly, submit a case and share the case ID in this thread. Cheers!
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