Agent failed to process method {Signature.LoadFromBackup}

[SBarrett847]

Where do we Post Bugs/Issues we've found with VAW 2.0?

For Example, If I enable the backup cache after a job has been run a few times, I get the below error, and the backup fails. Disabling the Cache allows the job to run again.

Code: Select all

09/02/2017 22:38:20 :: Error: Keyset '25da413d1ebc50ccf0b8ce51a3824e2e' not found. Agent failed to process method {Signature.LoadFromBackup}.  

[Vitaliy S.]

You can post it in the separate topic either in the VCSP forums or here. Alternatively, you can follow the procedure mentioned in the sticky topic for the VAW beta.

Bug Reports and Feedback
Built-in open support case functionality (Control Panel > Support > Technical Support)

[Dima P.]

Hi Stephen,

Please submit a case as Vitaliy suggested and share the ID in this thread. QA team is interested in your issue, so your logs might help to identify the root cause. Thanks in advance.

[SBarrett847]

Unfortunately I've not been able to repeat it again. I'll test on a few more clients....

[Dima P.]

If this error appears again, kindly, submit a case and share the case ID in this thread. Cheers!