Agent failed to process method {Signature.LoadFromBackup}

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Agent failed to process method {Signature.LoadFromBackup}

Veeam Logoby SBarrett847 » Thu Feb 09, 2017 10:50 pm

Where do we Post Bugs/Issues we've found with VAW 2.0?

For Example, If I enable the backup cache after a job has been run a few times, I get the below error, and the backup fails. Disabling the Cache allows the job to run again.

Code: Select all
09/02/2017 22:38:20 :: Error: Keyset '25da413d1ebc50ccf0b8ce51a3824e2e' not found. Agent failed to process method {Signature.LoadFromBackup}. 
SBarrett847
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Re: Veeam Agent for Windows 2.0

Veeam Logoby Vitaliy S. » Fri Feb 10, 2017 10:51 am 1 person likes this post

You can post it in the separate topic either in the VCSP forums or here. Alternatively, you can follow the procedure mentioned in the sticky topic for the VAW beta.

Bug Reports and Feedback
Built-in open support case functionality (Control Panel > Support > Technical Support)
Vitaliy S.
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Re: Agent failed to process method {Signature.LoadFromBackup

Veeam Logoby Dima P. » Fri Feb 10, 2017 11:48 pm

Hi Stephen,

Please submit a case as Vitaliy suggested and share the ID in this thread. QA team is interested in your issue, so your logs might help to identify the root cause. Thanks in advance.
Dima P.
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Re: Agent failed to process method {Signature.LoadFromBackup

Veeam Logoby SBarrett847 » Mon Feb 13, 2017 9:37 am

Unfortunately I've not been able to repeat it again. I'll test on a few more clients....
SBarrett847
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Full Name: Stephen Barrett

Re: Agent failed to process method {Signature.LoadFromBackup

Veeam Logoby Dima P. » Mon Feb 13, 2017 5:42 pm

If this error appears again, kindly, submit a case and share the case ID in this thread. Cheers!
Dima P.
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