Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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WingDog
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Failed to backup Outlook.pst

Post by WingDog »

Hi.
we are planning to bury Symantec DLO, but faced issue with x64 outlook PST files (not MS Exchange) - VEB can't backup it using VSS engine and skipping it.
any ideas how to fix it?

VEB and outlook x64 (2013/2016)
Dima P.
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Re: VEB and outlook x64 (2013/2016)

Post by Dima P. »

Hi Kirill,

To double check you are talking about .pst not .ost is that correct?
WingDog
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Re: VEB and outlook x64 (2013/2016)

Post by WingDog »

Hi Dima.
Yes, I'm talking about PST file.
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Re: VEB and outlook x64 (2013/2016)

Post by Dima P. »

VEB does not exclude the pst files, however check Microsoft default vss exclusions
Josema
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Error with some pst files

Post by Josema »

The backup job is configured to copy a folder of data, including files pst files.
Always fails the same two pst files.

How could I analyze which may be the reason?
In the begining I thought they could leave open the outlook, but I make sure they close it properly
Could anybody help me to solve the problem and try to backup all users data
Thanks
WingDog
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Re: VEB and outlook x64 (2013/2016)

Post by WingDog »

Dima,
it's my bad.
here is warning text from Email (I'm confused that this is not in Win Event log but email only)
"Failed to backup [Users\some_user_name\Documents\Файлы Outlook\Outlook.pst]"
and this is only Outlook x64 related issue.
WingDog
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Re: Error with some pst files

Post by WingDog »

Hello Jose.

can you check out MS Office edition?
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Re: VEB and outlook x64 (2013/2016)

Post by Dima P. »

Guys,

This behavior is unexpected. Kindly open a support case and share the case id in this thread. Thanks!
WingDog
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Re: VEB and outlook x64 (2013/2016)

Post by WingDog »

Hi Dima.
ticket uploaded, but no email confirmation ot ticket ID
email address in PM

EDIT: ID 02077575
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Re: Failed to backup Outlook.pst

Post by Dima P. »

Hi Kirill,

Thanks for updating the thread with case ID. I just going to ask support folks to search for your case with the given email address but thankfully support team was faster.
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Re: Failed to backup Outlook.pst

Post by Josema »

Hello,
The Outlook is 2016 edition.
Some pst files are backup properly, but anothers fails, and always fail the same pst files
Mike Resseler
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Re: Failed to backup Outlook.pst

Post by Mike Resseler »

Hi Jose,

If it are always the same PST files, you might want to check this article: https://support.office.com/en-us/articl ... 0a6e3567cd and run scanpst on those specific ones. I am guessing the PST files that fail are having some issues

My 2 cents
Mike
WingDog
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Re: Failed to backup Outlook.pst

Post by WingDog »

hello
any news?
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Re: Failed to backup Outlook.pst

Post by Mike Resseler »

Hi Kirill,

I just reviewed your support case and it is in a state where it asks for your acceptance. Unfortunately for me the case is not in my language so I can't read what the outcome is. Can you review your support case again? You should have received a few emails and (I think) that one of them actually tells you what is happening with the PST.

@Dima: Since it is in your language you might be able to shed some more light ;-)
WingDog
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Re: Failed to backup Outlook.pst

Post by WingDog »

Hello Mike.
no any open cases in cp.veeam.com, no any new emails.
where should I look for it?
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Re: Failed to backup Outlook.pst

Post by Mike Resseler »

Hi Kirill,

At this moment (I don't know what the future will bring for VAW) cases for VEB are not seen in cp.veeam.com. This is purely through email. You should check for an email with subject: Subject:Re: case 02077575 - пропуск PST outlook x64. If I see it correctly you should have received one yesterday
WingDog
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Re: Failed to backup Outlook.pst

Post by WingDog »

yes, there was email yesterday. but is was without any question or other information.
and I answered it.
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Re: Failed to backup Outlook.pst

Post by Mike Resseler »

Hi Kirill,

Maybe they still need to update the thread. As said, I can't read the language of the support call :-). Also now that VEB comes on a best effort basis for support (it is free after all ;-)) so sometimes it can take a bit more time before they get back to you.

With version 2 (VAW) there will be paid versions with support contracts on it

Mike
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Re: Failed to backup Outlook.pst

Post by Dima P. »

Hey WingDog,

Per QA it’s a bug, so we are investigating the root cause. Can you please clarify your OS version and .pst file size? Thanks.
WingDog
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Re: Failed to backup Outlook.pst

Post by WingDog »

Hey Dima.
per your support this is well known limitation and perhaps will be fixed next releases =)
(c) Sergey Kochetkov

can you clarify Veeam position about this? :)


P.S. Windows 7 pro x64 and 20+Gb file size
Dima P.
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Re: Failed to backup Outlook.pst

Post by Dima P. »

We are working to get this fixed. Thanks for the info!
WingDog
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Re: Failed to backup Outlook.pst

Post by WingDog »

Hello, Dima.
any news about this issue?
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Re: Failed to backup Outlook.pst

Post by Dima P. »

Kirill,

QA team reported that they can’t reproduce your issue on the latest build. Could you please test your issue with RTM code and share the results? Thanks in advance.
WingDog
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Re: Failed to backup Outlook.pst

Post by WingDog »

Hello, Dima.
Earlier Veeam tells about some "console" to deploy and confige all the VA.
but there is it?
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Re: Failed to backup Outlook.pst

Post by Gostev »

Kirill - it's not generally available yet, and it will only be available to the service providers and enterprises anyway (not designed for small customers to use). Thanks!
WingDog
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Re: Failed to backup Outlook.pst

Post by WingDog »

Gostev wrote:Kirill - it's not generally available yet, and it will only be available to the service providers and enterprises anyway (not designed for small customers to use). Thanks!
Hello, Anton.
ok, let it be for Ent and SP, but GA date is at this year? ;)
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Re: Failed to backup Outlook.pst

Post by Dima P. »

Hi Kirill,

I am sorry but we can’t provide the exact date. Stay tuned for announcements and don’t forget to sign up to Anton’s weekly community digest.
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