Error: Can't delete replica when it is being processed

[Einar]

Hello

I am having two replica jobs giving me the error: "Can't delete replica when it is being processed."
One job after changing destination host (only 1 of 6 VM in job having the error)
The other job after changing disk size in VM (only 1 VM in job)

VMware Replication
B&R 9.5 Update 1 (v. 9.5.0.823) but the first job had this error before I installed update 1.

Is there a simple solution for this problem or should I open a support case?

Code: Select all

10.02.2017 15:03:28 :: Virtual disk configuration change detected, resetting CBT  
10.02.2017 15:03:41 :: Queued for processing at 10.02.2017 15:03:41  
10.02.2017 15:03:42 :: Required backup infrastructure resources have been assigned  
10.02.2017 15:03:47 :: VM processing started at 10.02.2017 15:03:47  
10.02.2017 15:03:47 :: VM size: 1,7 TB (1,6 TB used)  
10.02.2017 15:03:50 :: Discovering replica VM  
10.02.2017 15:03:51 :: Getting VM info from vSphere  
10.02.2017 15:04:13 :: Creating VM snapshot  
10.02.2017 15:04:54 :: Removing VM snapshot  
10.02.2017 15:05:15 :: [b]Error: Can't delete replica when it is being processed.[/b]  
10.02.2017 15:05:15 :: Network traffic verification detected no corrupted blocks  
10.02.2017 15:05:15 :: Processing finished with errors at 10.02.2017 15:05:15  

Regards, Einar

[foggy]

Einar, yes, please open a support case, thanks.

[Einar]

Ok I will do that on Monday

[Guido]

Hello Einar,
I have the same error on 2 replicas. Also B&R 9.5 Update 1 (v. 9.5.0.823).
Do you have a solution or can you give me the Support request number so I can refer to it?
Guido

[veremin]

It's always preferable to have your own ticket open for a particular issue. If solution has been found already, you will be provided with it within your case. Thanks.

[cvacanti]

I've had this happen multiple times. After working with support here was the solution they provided me:

1. Pause the replication job that would include the affected VM.
2. Delete the _replica VM for the affected VM.
3. Create a new job for that specific VM.
4. Replicate the VM creating a new _replica.
5. Configure the legacy job to use the new _replica.
6. Resume normal replication jobs.

This has worked for me. The troubling thing is that I continue to have VMs failing with the "Can't delete replica when it is being processed" error. The "why" cannot be, or rather was not, answered by support.

Chris

[veremin]

It seems more like a workaround rather that a definitive solution, especially, since the issue is coming back regularly. Have you ever escalated a ticket, trying to get some details rgarding the root cause of the problem?