monthly usage reports

[limk]

I think since version 9, I started receiving by the end of each month, a monthly usage report. I didn't set it up,
it started by itself. Now it stopped, also by itself.
I walked all over B&R Console and Enterprise Manager and couldn't find where to trigger it again. Please
enlighten me.

Kind Regards,
Limor Kosovsky
The Hebrew University of Jerusalem

[Mike Resseler]

Hi Limor,

First: Welcome to the forums!

Second: Can you check if automatic usage logging is still on? https://helpcenter.veeam.com/docs/backu ... tml?ver=95

Thanks
Mike

[limk]

Thanks and also for your prompt reply.
OK, I read the topic. I never had a rented license, ours is perpetual and always was.

[Mike Resseler]

Are you using Veeam ONE? Or only VBR and Enterprise Manager?

[limk]

Only VBR and Ent. Manager.

[veremin]

Have you ever merged licenses? If you open a license information window (menu -> license information), what type of license can you see there? Perpetual?

If so, kindly, contact our support team, as owners of perpetual licenses should not get automatic license usage reports.

[limk]

OK, thanks, will do.

[veremin]

Just to clarify a situation a little bit - owners of perpetual license should not get automatic usage reports. The fact that you do not get it now is expected behaviour.

You can open a ticket now to check why the report has been generated previously or wait till the issue re-occurs (if ever) and reach support team after that.