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- Service Provider
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- Full Name: Mantas
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Veeam licencing server
Hello,
We get daily errors from one of our server.
Failed to update license key.
Veeam licensing server was unable to generate the new license.
Licensing server message: License counters are invalid..
Even though our licence is valid.
I would like to know how to check if veeam can contact veeam licencing server. I know that it connects through https. But thats all I know.
Maybe I can get server ip from some kind of logs?
Help would be greatly appreciated. This is such a nuisance.
We get daily errors from one of our server.
Failed to update license key.
Veeam licensing server was unable to generate the new license.
Licensing server message: License counters are invalid..
Even though our licence is valid.
I would like to know how to check if veeam can contact veeam licencing server. I know that it connects through https. But thats all I know.
Maybe I can get server ip from some kind of logs?
Help would be greatly appreciated. This is such a nuisance.
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- VP, Product Management
- Posts: 27055
- Liked: 2710 times
- Joined: Mar 30, 2009 9:13 am
- Full Name: Vitaliy Safarov
- Contact:
Re: Veeam licencing server
Your license key might be valid, but not supported for automatic update. What is the license type you're trying to update? Does it have only 1 support ID or multiple?
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- Service Provider
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- Joined: May 24, 2017 12:29 pm
- Full Name: Mantas
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Re: Veeam licencing server
Rental. 1 support id. Thanks for quick reply.
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- VP, Product Management
- Posts: 27055
- Liked: 2710 times
- Joined: Mar 30, 2009 9:13 am
- Full Name: Vitaliy Safarov
- Contact:
Re: Veeam licencing server
Hmm...in this case I would recommend to contact our support team to review the license key in closer details.
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- Service Provider
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Re: Veeam licencing server
Could you at least tell me how to check if we have a connection the veeam licencing server? I think ip, port would be enough. You can pm me if you would like.
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- VP, Product Management
- Posts: 27055
- Liked: 2710 times
- Joined: Mar 30, 2009 9:13 am
- Full Name: Vitaliy Safarov
- Contact:
Re: Veeam licencing server
Sure! Veeam backup servers tries to connect to autolk.veeam.com. If you're able to reach this site, the connection is fine.
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