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baber
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why sure backup not work correctly with linux backups

Post by baber »

dear all
Hi

i used surebackup but there is a problem sure backup can not check vms with linux OS but it don't have problem with Windows OS all of vms that their os is linux sure backup can not work correctly and failed but for all windows vms it is ok please see attach pic



http://oi66.tinypic.com/v3q4iv.jpg


BR
Babak
MichaelCade
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Re: why sure backup not work correctly with linux backups

Post by MichaelCade »

During the process are you able to see the machine power on ?
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baber
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Re: why sure backup not work correctly with linux backups

Post by baber »

MichaelCade wrote:During the process are you able to see the machine power on ?
yes it will be power on and can see os has been boot

i think this is bug because just happen for linux backups my veeam version is 9.5.0.823

BR
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Re: why sure backup not work correctly with linux backups

Post by MichaelCade »

can you console in and just check network connectivity? I vaguely remember a "feature" where the network card on the VM was wrong compared to production....
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baber
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Re: why sure backup not work correctly with linux backups

Post by baber »

MichaelCade wrote:can you console in and just check network connectivity? I vaguely remember a "feature" where the network card on the VM was wrong compared to production....
Is your means that run sure backup for linux backup is difference from windows backup ?????
because i do all these things for windows backup and all of steps are ok and do successfully

i think this is bug because just happen for linux backups my veeam version is 9.5.0.823

BR
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Re: why sure backup not work correctly with linux backups

Post by MichaelCade »

no its not different, when i am not on my phone i will try and find the KB article describing this.
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Re: why sure backup not work correctly with linux backups

Post by baber »

MichaelCade wrote:no its not different, when i am not on my phone i will try and find the KB article describing this.
i am waiting

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Re: why sure backup not work correctly with linux backups

Post by MichaelCade »

So from your error message. It looks like the network is fine. But a timeout issue. Is this Linux VM running from the same repository as the windows machine?
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Re: why sure backup not work correctly with linux backups

Post by baber »

MichaelCade wrote:So from your error message. It looks like the network is fine. But a timeout issue. Is this Linux VM running from the same repository as the windows machine?

yes all of them are on same storage
same esxi
same vlan

just one of them vm's os is linux and the other is windows
i did not install latest update for veeam 9.5 is that related to this ???

BR
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Re: why sure backup not work correctly with linux backups

Post by MichaelCade »

I don't believe so. I am not going to be in front of a computer to search properly for a few hours, if this is causing pain then I would suggest reaching out to support
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Re: why sure backup not work correctly with linux backups

Post by baber »

i will be wait untill you go on your pc

BR
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Re: why sure backup not work correctly with linux backups

Post by MichaelCade »

On the linux VM in the surebackup settings increase the timeout the error you are seeing is down to timeout - https://helpcenter.veeam.com/docs/backu ... tml?ver=95
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Re: why sure backup not work correctly with linux backups

Post by nielsengelen »

Does the VM have VMware tools installed? I notice it is a RHEL 4 so I am wondering which VMware tools are active? It would still be best to contact support to see why this fails by investigating logs.
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Re: why sure backup not work correctly with linux backups

Post by baber »

vmniels wrote:Does the VM have VMware tools installed? I notice it is a RHEL 4 so I am wondering which VMware tools are active? It would still be best to contact support to see why this fails by investigating logs.
Dear friend
Hi

my os is = redhat 6.4
vmware tools has been installed on that
i changed boot time from 600s to 1200s but problem not solved and appear previous error

why ???

BR
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Re: why sure backup not work correctly with linux backups

Post by nielsengelen »

Did you contact support already in regards to it? As by the screenshot it's harder to determine why it fails. It might be related due to the backup storage not able to give the needed IO however logs insight will tell more.
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baber
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Re: why sure backup not work correctly with linux backups

Post by baber »

vmniels wrote:Did you contact support already in regards to it? As by the screenshot it's harder to determine why it fails. It might be related due to the backup storage not able to give the needed IO however logs insight will tell more.
no i did not
which log do you need i will send you maybe other people had this problem and their problem solved

BR
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Re: why sure backup not work correctly with linux backups

Post by nielsengelen »

You can contact support and they will ask for an export of the job session to gather all the needed info.
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baber
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Re: why sure backup not work correctly with linux backups

Post by baber »

vmniels wrote:You can contact support and they will ask for an export of the job session to gather all the needed info.
where my sure backup job create ?
i want analyze and see log

BR
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Re: why sure backup not work correctly with linux backups

Post by veremin »

Menu -> Help -> Support Information -> Export logs -> Export logs for this job: Surebackup job. I'd still suggest you to contact our support team for further investigation. Thanks.
baber
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Re: why sure backup not work correctly with linux backups

Post by baber »

v.Eremin wrote:Menu -> Help -> Support Information -> Export logs -> Export logs for this job: Surebackup job. I'd still suggest you to contact our support team for further investigation. Thanks.
i have create a support ticket with case# 02204971 but untill now no one could not help me

BR
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Re: why sure backup not work correctly with linux backups

Post by veremin »

Just checked your case, and it seems that support engineer has already responded. Keep working with him, chances are, the solution will be found soon. Thanks.
baber
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Re: why sure backup not work correctly with linux backups

Post by baber »

thanks but now i want reply to support team could not find any button for reply and answer the question of support team

BR
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Re: why sure backup not work correctly with linux backups

Post by veremin »

Can't you just reply on the email you received?
baber
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Re: why sure backup not work correctly with linux backups

Post by baber »

v.Eremin wrote:Can't you just reply on the email you received?
thanks

i could not reply to question in my support case and i reply that email has been sent to me from support team to this address : support@veeam.com

and attached other log to my case

BR
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Re: why sure backup not work correctly with linux backups

Post by tdewin »

Please do continue to work with support but have you considered network and udev rules (since it is rhel6): vmware-vsphere-f24/rhel6-surebackup-t11681.html#p63750
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Re: why sure backup not work correctly with linux backups

Post by baber »

tdewin wrote:Please do continue to work with support but have you considered network and udev rules (since it is rhel6): vmware-vsphere-f24/rhel6-surebackup-t11681.html#p63750

Is your means that remove everything in 70-persistent-net.rules file??

but this file is just for mac address and in my surebackup logs there is not any problem about network or mac

i sent my log to support team and waiting for help

BR
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Re: why sure backup not work correctly with linux backups

Post by baber »

tdewin wrote:Please do continue to work with support but have you considered network and udev rules (since it is rhel6): vmware-vsphere-f24/rhel6-surebackup-t11681.html#p63750

so thanks

i did all of steps in this post vmware-vsphere-f24/rhel6-surebackup-t11681.html#p63750

but the problem not solved i sent sure backup job log file to support team

BR
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