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MAS
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Version 1.5 Mailboxes not licensed

Post by MAS »

I have installed the 1.5 Beta and configured two backup jobs. Both jobs have a warning that user mailboxes are unlicensed. The only mailboxes that are being processed are shared mailboxes. The Evaluation license is installed. It shows 25,000 users, 0 used. How do we resolve this?
Mike Resseler
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Re: Version 1.5 Mailboxes not licensed

Post by Mike Resseler »

So you are only protecting shared mailboxes, is that correct? No "normal" users are selected?
MAS
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Re: Version 1.5 Mailboxes not licensed

Post by MAS »

Sorry, you misunderstand. I selected all of the mailboxes but only the shared mailboxes are being backed up. It says that the user mailboxes are unlicensed.
Kostya
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Re: Version 1.5 Mailboxes not licensed

Post by Kostya »

MAS, does both VBO Server and VBO Proxy are running under the local system account?
MAS
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Re: Version 1.5 Mailboxes not licensed

Post by MAS »

Veeam Backup for Microsoft Office 365 Service and Veeam Backup Proxy for Microsoft Office 365 Service are both running on the Local System Account. I am using a different server as the VBO Proxy since it is directly attached to the storage being used. It also is using the Local System Account.
Kostya
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Re: Version 1.5 Mailboxes not licensed

Post by Kostya »

OK, in that case we have to review the logs from Server and Proxy. Can you share them with me via PM?
MAS
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Re: Version 1.5 Mailboxes not licensed

Post by MAS »

What is PM?
Mike Resseler
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Re: Version 1.5 Mailboxes not licensed

Post by Mike Resseler »

Private Message. If you click on the link left to the email icon (under Kostya username) you can sent him a private message
MAS
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Re: Version 1.5 Mailboxes not licensed

Post by MAS »

Thank you. I will do so.
MAS
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Re: Version 1.5 Mailboxes not licensed

Post by MAS » 1 person likes this post

Ok, I found the problem. I needed to create a rule in the firewall on the Backup for Office 365 server to allow TCP traffic on port 9192 which is used by the proxy server to check licensing. It would be nice if the installation of the program created the necessary firewall rules.
Mike Resseler
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Re: Version 1.5 Mailboxes not licensed

Post by Mike Resseler »

You mean in the Windows Advanced Firewall?

(PS: Glad it is solved though)
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Re: Version 1.5 Mailboxes not licensed

Post by GarrettL »

MAS wrote:Ok, I found the problem. I needed to create a rule in the firewall on the Backup for Office 365 server to allow TCP traffic on port 9192 which is used by the proxy server to check licensing. It would be nice if the installation of the program created the necessary firewall rules.
MAS, great find! This resolved an issue for us which support wouldn't assist on (being a BETA) and now the unlicensed mailboxes (all licensed of course) appear to be backing up.
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