Full Backup larger than used space in Windows 10 Pro x64

[ultracor]

Hi team,

We're facing this issue only on this Windows 10 x64 Pro computer (We have another 4 units). As you can see, Disk Management console shows used Space at 185GB of a encrypted bitlocker AES 256bit + other volumes, but the first full backup have almost the 2x this size.

https://ibb.co/fUOCp5 - Diskmgmt
https://ibb.co/hWJTU5 - Backup chain

We reset the database using this link https://tinkertry.com/veeam-endpoint-ba ... base-reset but after the first full backup, the size was the same. Can you help us giving some light of what is happening?

OBS: Other machines have the same configuration, the full backup doesn't exceed 50GB.

Regards,

[Dima P.]

Hi Nelson,

This is unexpected behavior. May I ask you to submit a case (Control Panel > Supprot > Technical Support) and share the case id. Thanks in advance.

[ultracor]

Hi Dima.

Thanks for the instructions, we opened a case # 02286934.

Regards,

[Dima P.]

Thanks for sharing the case ID. Passed to QA guys.

[ilPas]

I have the same problem!!!
Where i can find the case #02286934 to understand how resolve it?

Thanks a lot

[Dima P.]

Hi Pasquale,

Case details are private and we can’t disclose them. If you have similar issue, please open a case from your Veeam Agent for Windows > Control Panel > Support > Technical Support (do not forget to share the case ID). Thanks.