SLA time periods

[Choodee]

We have an SLA of 99.9% uptime between business hours i.e. 8:00am - 6:00pm Monday to Friday. This leaves us with evenings and weekends for maintenance and offline activities where the SLA does not apply. Am I able to create a report of our SLA for the business hours as specified?

thanks

[Shestakov]

Hello Sandee,

There is VM Uptime report showing the uptime, but it doesn't have Business Hours option yet (we will treat it as a feature request).
However, VM Performance Chargeback also shows uptime and has the business hours option.

By the way, have you grouped VMs by SLA?
Thanks!

[Choodee]

Thanks for your reply I have the VM's categorized as SLA but not grouped. So I could use VM performance chargeback to measure the uptime for the business hours? Is there a document i can follow to set that up?

[Shestakov]

I have the VM's categorized as SLA but not grouped.

Do you mean that you have default Business View group, but you have not distributed VMs among the groups?

So I could use VM performance chargeback to measure the uptime for the business hours? Is there a document i can follow to set that up?

Yes you can. The report is described in user guide. Does it work fine?
Thanks!