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baber
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restore a file via veeam enterprise manager

Post by baber »

Dear all
Hi

i want to restore a file from my vm backup in veeam enterprise maager but when select file and click on download yhis error appear :

Failed to start validate file restore credentials. Oib info isn't found

how can solve the problem ???

BR
PTide
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Re: restore a file via veeam enterprise manager

Post by PTide »

Hi,

What credentials do you use to login into the enterprise manager console? Also please post a screenshot of the error that you get.

Thanks
baber
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Re: restore a file via veeam enterprise manager

Post by baber »

i login to enterprise manager with Administrator user that login to veeam backup and replication server

error has been in below link
https://www.imageupload.co.uk/image/Dw2q
PTide
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Re: restore a file via veeam enterprise manager

Post by PTide »

Please rescan the repository where the backup is supposed to reside and try again. If that does not help then please contact our support team directly.

Thanks
Iain_Green
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Re: restore a file via veeam enterprise manager

Post by Iain_Green »

Hi,

Having this very issue

Image
  • *BEM is on the customer Domain.
    *Veam Server is not on the Domain.
    *Account used in BEM has full administrator access in BEM.
    *Veeam backup server was added to BEM using the Local Administrator account.
We can access reports, see the jobs and mount restore points, however when doing an FLR we are unable to restore to the orginal location using the "keep" function, or download to the BEM server.
Both attempts result in the above error message.
Many thanks

Iain Green
PTide
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Re: restore a file via veeam enterprise manager

Post by PTide »

Hi,

As far as I understand, you've added Veeam backup server by its hostname. Can BEM server resolve it properly?

Thanks
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