Pre-freeze / Post-thaw Timeout

[Poweruser]

The Script timeout is far to short.
it needs to be changed. but how?
if not possible it should be added.

EDIT: Backup & Replication supports scripts in the EXE, BAT and CMD format.
Powershell should be added, too! (maybe its missing on the manual page)

[Poweruser]

Timeout is "hackable" by Registry.
Thats a dirty job and i think it wont be backupped to config backup.
anyway who wants to use this as a quick hack:

https://www.veeam.com/kb2182
https://forums.veeam.com/post284663.html#p284663
https://forums.veeam.com/veeam-backup-r ... 24354.html

maybe this will help someone
for me its a solution but not a nice one because i have to track these change on recovery/fresh install.

btw: for freeze jobs https://www.veeam.com/kb1377 will be the right value.
why this is msec instead of seconds.. nobody knows..

[Poweruser]

but for me it did not work :-(
after 10 minutes veeam breaks my pre freeze job :-(
https://www.veeam.com/kb1377 tells about 15 minutes but my timeout is 10 minutes..
b&r says:
"Timed out waiting for pre-freeze script to finish execution"

so for me i still need a solution! :-(

[foggy]

Try this one:

Code: Select all

MaxGuestScriptTimeoutSec
Type: REG_DWORD
Default value: 600
Description: Timeout for pre-freeze and post-thaw scripts, in seconds.

The one mentioned in the KB is for VSS preparation process, not for script execution.

[Poweruser]

i will check it out, but it looks like its the correct value as it uses 600 seconds like 10 minutes.
btw if you write 600 value you should say "decimal" as it could be "hex".
just to be sure...
anyway please add all these timeouts into an advanced config dialog. it would be an easy hack for you. also it should be backuped with configuration.
registry hacks are hard to track over years.

[foggy]

They are, thanks for the suggestion.

[Poweruser]

okay so the config backup includes a backup of manually set registry entries?
btw add them to the gui (and at least set the default values into registry, so you wont make typos if you create new ones instead of just changing values.
just in case the entry is not existing, the software should restore the default value into the registry.
so its auto-reheal, too :-)

[foggy]

okay so the config backup includes a backup of manually set registry entries?

No, I meant they "are hard to track over years".

[Poweruser]

Yes in deed! So i hope you will add it to config backup and you add it to gui settings :-)

[BriFar]

Hi,
has this key been changed from PreJobScriptTimeoutSec to MaxGuestScriptTimeoutSec at a certain point?
Been having some issues with already working jobs and started failing after updating Veeam.
+1 to have this in the Job Settings. I have 9.5 U4a and didn't see them there.

Brian

[foggy]

Hi Brian, these values are for different types of scripts: the former is for pre-job/post-job and the latter is for pre-freeze/post-thaw scripts.

[jtremblay]

Veeam Agent for Linux:
edit /etc/veeam/veeam.ini and find the following lines:
[scripts]
# Timeout for freeze and thaw scripts, sec
# timeoutFreezeThaw = 600

# Timeout for pre- and post-backup scripts, sec
# timeoutPrePost = 600

# Ignore freeze and thaw scripts result
# ignoreFreezeThawFailures = false

Change these lines to:

[scripts]
# Timeout for freeze and thaw scripts, sec
timeoutFreezeThaw = 1800

# Timeout for pre- and post-backup scripts, sec
timeoutPrePost = 1800

# Ignore freeze and thaw scripts result
# ignoreFreezeThawFailures = false

Once this is done, restart the veeam service with 'systemctl restart veeamservice' and attempt another backup.

[mario.orefice]

Hello
I have tried this reg key MaxGuestScriptTimeoutSec in v11 in a job with managed windows agents, restarted services on veeam server but the timeout with pre freeze script is still 10 minutes.
Where am I wrong?

[PetrM]

Hi Mario,

Please let me clarify this question with my colleagues from QA department. I'll update the topic as soon as I hear back from them.

Thanks!

[PetrM]

@mario.orefice
May I ask you to add the registry key on the guest servers where agents are running?
HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup\
MaxGuestScriptTimeoutSec

After that, you can restart Veeam Agent for Microsoft Windows Service (VeeamEndpointSvc). Please inform us of the results.

Thanks!

[mario.orefice]

It works!

Thank you
Mario