Maintain control of your Microsoft 365 data
Post Reply
Robvil
Expert
Posts: 172
Liked: 20 times
Joined: Oct 03, 2016 12:41 pm
Full Name: Robert
Contact:

support people

Post by Robvil »

Hi,

I have 3 cases open currently, and it seems as the support people don´t read, what we write. Could we please have support to read the case and respond correct.

/robert
DGrinev
Veteran
Posts: 1943
Liked: 247 times
Joined: Dec 01, 2016 3:49 pm
Full Name: Dmitry Grinev
Location: St.Petersburg
Contact:

Re: support people

Post by DGrinev »

Hi Robert,

You can use the option to escalate the ticket to the higher tier of support by using talk to a Manager at the Customer Portal menu. Thanks!
Polina
Veeam Software
Posts: 2939
Liked: 681 times
Joined: Oct 21, 2011 11:22 am
Full Name: Polina Vasileva
Contact:

Re: support people

Post by Polina »

Hi Robert,

If I'm not mistaken, one of your cases on VBO has been successfully resolved and there're two more under investigation now. It would be helpful to know, which case exactly you're experiencing issues with. If it's convenient for you, please contact me via PM to discuss the details.
Thanks!
Post Reply

Who is online

Users browsing this forum: No registered users and 9 guests