Events data collection failure

[mzced]

Translated with google:
Goomorning,
today I received a message from Veeamone but I do not understand its meaning.
I quote the following text:

Events data collection failure
11/13/2018 10:38:47
Fired by event: VeeamEventCollectionFailedEvent
Event description: Failed to collect events data for object xxx.xxx.xxx.xxx. There is an error in the XML document.
Initiated by: Veeam ONE Monitor (xxx)
--------------------------------------------------------------

Testo originale:
Buongiorno:
quest'oggi ho ricevuto un messaggio da VeeamONE ma non ne capisco il significato.
Riporto il testo a seguire:

Events data collection failure
13/11/2018 10:38:47
Fired by event: VeeamEventCollectionFailedEvent
Event description: Failed to collect events data for object xxx.xxx.xxx.xxx. There is an error in the XML document.
Initiated by: Veeam ONE Monitor (xxx)

[Vitaliy S.]

Hello,

This error means that Veeam ONE couldn't collect triggered events for the specified object. If this is a virtual infrastructure server, can you check if it is connected, performance data is retrieved and there are no any other errors triggered for the same time?

Thank you!

[Shestakov]

Hello Bolzano,
The event means that Veeam ONE couldnot collect events data from one of the servers.
That can be caused by number of issues including networking problems, server load etc.
Please contact the support team and post here a case number once you get it.
Thanks!

[mzced]

ok, now i will do

[mzced]

This call ID taken by support: #03284239

[Shestakov]

Thank you, we will follow the investigation and chime in if needed.

[mzced]

Translated with google:
Goodmorning to all,
some helps?
To date, I have not received other notices of the same error
--------------------------------------------------------------

Testo originale:
Buongiorno a tutti,
avete qualche aiuto?
Ad oggi non ho ricevuto altre notifiche dello stesso errore.

[Vitaliy S.]

As far as I see you've been offered this KB article to resolve the issue: https://www.veeam.com/kb2266 If this doesn't help, please keep working with our technical support team.