Ultra slow boot from Recovery Media (USB)

[pj1220]

Hi,
Recovery Media on an USB stick takes 3 to 4 minutes to boot.

My system:
Win10 1803 pro on a Medion Erazer Laptop X7853, i7-7700HQ, 32GB RAM, evo97pro SSD, GTX1070 NVIDIA, USB 3.0
The Recovery Media is on a Kingston DT HyperX USB 3.0 stick UEFI-boot
Veeam Agent for Windows 2.2.0.589 free

Booting takes up to 4 minutes until the first menu appears. I checked legacy boot with the same result. Similar times for booting were observed with another notebook in UEFI mode, no legacy MBR boot was available. I formatted the same USB stick again and put a winPE on it. WinPE took just seconds to boot.

So my question is if I did something wrong when creating the Veeam Recovery Media. When browsing this forum I noticed one thread with a similar problem as a sidenote.

Greetings

[HannesK]

Hello,
this is too long from my experience. I cannot see anything you could do wrong during recovery media creation.

I suggest contacting support and post the case number here (even with free version, you have support).

It should not make a big difference, but Veeam uses WinRE - not WinPE

Best regards,
Hannes

[pj1220]

Support Case ID = 03353735

Hope this is the right place to post the case ID

[DGrinev]

Hey,

Thank you for sharing case ID here, it is the right place!

[pj1220]

Hi,
so I tried to put winRE on the stick - and it boots within 20 seconds. I think I can exclude:
.) a faulty USB stick
.) a faulty USB connector / mainboard
please tell me if and what further information I can possibly provide.
Many thanks for your assistance.
Greetings

[Dima P.]

pj1220,

Please keep working with our support team, as they might find the root cause in the application debug logs. Thank you in advance!

[pj1220]

Hi everyone,

I am more than pleased to tell you that my problem is solved. Updating to version 3.0.0.748 of Veeam Agent for MS Windows did the trick: Now it only takes 55 seconds from power on to the screen where one can start the bare metal recovery. A big Thank You goes to Nikolay who was supportive to the highest standards.

So in a nutshell -> thank you, problem solved, case closed

Greetings
Peter

[Dima P.]

Peter,

Glad you nailed it and thank for updating the thread. I'll gladly pass your feedback to our support team. Cheers!