Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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seluxevu
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cant restore file from backup: Failed to check FLR driver

Post by seluxevu » 1 person likes this post

Case #03377303

Hello

Veeam free backup server 9.5.4.2615 on Microsoft Windows 2016, Veeam 3.0.0.748 Free Edition client on Microsoft Windows 7 prof.
File level backup.

I have strange problem in Veeam agent for Microsoft Windows when trying to restore file from backup.
Agent show message: "Failed to check FLR driver" and nothing happens.
Dima P.
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Re: cant restore file from backup: Failed to check FLR driver

Post by Dima P. »

Hello and welcome to the community seluxevu,

Please share the debug logs with our support engineer and we will review the issue together with RnD team. Thanks!
timng
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Re: cant restore file from backup: Failed to check FLR driver

Post by timng »

hello, i got the same problem, where can i find the debug logs? thanks.
Dima P.
Product Manager
Posts: 14396
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Full Name: Dmitry Popov
Location: Prague
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Re: cant restore file from backup: Failed to check FLR driver

Post by Dima P. »

Hello timng,

You can find them at C:\ProgramData\Veeam. Keep in mind, whenever you open support case (Control Panel > Support > Technical Support) debug logs are collected and sent to our support team automatically. Thanks!
timng
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Re: cant restore file from backup: Failed to check FLR driver

Post by timng » 1 person likes this post

I found the problem, it must install KB3033929-x64
Dima P.
Product Manager
Posts: 14396
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Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
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Re: cant restore file from backup: Failed to check FLR driver

Post by Dima P. »

timng,

Glad you nailed it and thanks for sharing the update with us. Cheers!
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