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Veeam backup notification
Hello,
My customer has a Veeam Backup platform, and he stopped receiving backup status notification.
His Veeam support contract has expired.
Can it be related?
Thank you.
My customer has a Veeam Backup platform, and he stopped receiving backup status notification.
His Veeam support contract has expired.
Can it be related?
Thank you.
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- Veteran
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- Full Name: Nikita Shestakov
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Re: Veeam backup notification
Hello Jonathan,
It should not be related. Support expiration doesn't affect product functionality.
Have all notifications stopped working?
Thanks!
It should not be related. Support expiration doesn't affect product functionality.
Have all notifications stopped working?
Thanks!
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Re: Veeam backup notification
Hello,
The only notification the customer receives is "Support Expired".
The backup notification status is not sent.
Is there an history on Veeam of all notification sent?
Thanks
The only notification the customer receives is "Support Expired".
The backup notification status is not sent.
Is there an history on Veeam of all notification sent?
Thanks
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Re: Veeam backup notification
Strange. Let me double-check it with QA team.
I think info about notifications history can be found only in logs.
I think info about notifications history can be found only in logs.
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Re: Veeam backup notification
Have you tried going to the Veeam console, General Options, Email settings and pushing the "Test Message" button?
D.
D.
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Re: Veeam backup notification
Hello,
Test message works from General Options.
Notifications recipient are not configured their. They are configured in the backup job.
J.
Test message works from General Options.
Notifications recipient are not configured their. They are configured in the backup job.
J.
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Re: Veeam backup notification
Have you tried to configure the job to obey global settings(for troubleshooting purposes)?
I've confirmed with R&D that notifications logic doesn't change after support expiration. They are trying to confirm if it's a bug.
I've confirmed with R&D that notifications logic doesn't change after support expiration. They are trying to confirm if it's a bug.
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Re: Veeam backup notification
Hello,
I'll try this and keep you posted.
Thank you.
I'll try this and keep you posted.
Thank you.
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Re: Veeam backup notification
QA didn't confirm the behavior.
Please check if e-mail notifications are enabled in global settings.
Thanks!
Please check if e-mail notifications are enabled in global settings.
Thanks!
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