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dlsuthers
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ubuntu 16.04 backup fails

Post by dlsuthers »

I'm having problems with what used to be a running backup. The message I'm getting in the UI is:

Code: Select all

[error] Failed to perform backup
[error] XML error: [Error reading Att...
[error] Failed to prepare job
[error] Processing finished with erro...
Here is the full log file:

Code: Select all

[30.05.2019 10:35:50] <140408954984320> cli    | Initializing new log filter.
[30.05.2019 10:35:50] <140408954984320>        | ====================================================================================
[30.05.2019 10:35:50] <140408954984320> lpb    | {
[30.05.2019 10:35:50] <140408954984320> lpb    |   Veeam Agent for Linux: veeamjobman.
[30.05.2019 10:35:50] <140408954984320> lpb    |   Version: 3.0.1.1046
[30.05.2019 10:35:50] <140408954984320> lpb    |   PID: 2378
[30.05.2019 10:35:50] <140408954984320> vmb    |   hostname: nextcloud
[30.05.2019 10:35:50] <140408954984320> vmb    |   uname
[30.05.2019 10:35:50] <140408954984320> vmb    |     sysname : Linux
[30.05.2019 10:35:50] <140408954984320> vmb    |     release : 4.15.0-50-generic
[30.05.2019 10:35:50] <140408954984320> vmb    |     version : #54~16.04.1-Ubuntu SMP Wed May 8 15:55:19 UTC 2019
[30.05.2019 10:35:50] <140408954984320> vmb    |     machine : x86_64
[30.05.2019 10:35:50] <140408954984320> lpb    | }
[30.05.2019 10:35:50] <140408954984320> lpbcore| Connecting to veeamservice...
[30.05.2019 10:35:50] <140408954984320>        |   Configuration load.
[30.05.2019 10:35:50] <140408954984320>        |   Configuration load. ok.
[30.05.2019 10:35:50] <140408954984320> lpbcore| Connecting to veeamservice... ok.
[30.05.2019 10:35:50] <140408954984320> lpbman | Main thread has started.
[30.05.2019 10:35:50] <140408954984320> lpbcore| No license installed.
[30.05.2019 10:35:50] <140408954984320> lpbcore| LpbManSession: Processing commands.
[30.05.2019 10:35:50] <140408954984320> lpbcore|   Sending PID: [2378].
[30.05.2019 10:35:50] <140408954984320> lpbcore|   Sending Session UUID: [{a39f79f0-2ca1-4ae7-a25f-48ca9513f86c}].
[30.05.2019 10:35:50] <140408954984320> lpbcore|   Waiting for a command.
[30.05.2019 10:35:50] <140408954984320> lpbcore|   LpbManSession: Starting backup job.
[30.05.2019 10:35:50] <140408954984320> lpbcore|     Job UUID: [{bc9642ab-37c4-463f-b274-85d54331a3d7}] (normal priority).
[30.05.2019 10:35:50] <140408954984320> lpbcore|     Is active full? [false].
[30.05.2019 10:35:50] <140408954984320> lpbcore|     Is snapshot required? [true].
[30.05.2019 10:35:50] <140408954984320> lpbcore|     System information:
[30.05.2019 10:35:50] <140408954984320> lpbcore|       Running [lsb_release -a].
[30.05.2019 10:35:50] <140408954984320> lpbcore|         Distributor ID:	Ubuntu
[30.05.2019 10:35:50] <140408954984320> lpbcore|         Description:	Ubuntu 16.04.6 LTS
[30.05.2019 10:35:50] <140408954984320> lpbcore|         Release:	16.04
[30.05.2019 10:35:50] <140408954984320> lpbcore|         Codename:	xenial
[30.05.2019 10:35:50] <140408954984320> lpbcore|       Running [cat /etc/*release].
[30.05.2019 10:35:50] <140408954984320> lpbcore|         DISTRIB_ID=Ubuntu
[30.05.2019 10:35:50] <140408954984320> lpbcore|         DISTRIB_RELEASE=16.04
[30.05.2019 10:35:50] <140408954984320> lpbcore|         DISTRIB_CODENAME=xenial
[30.05.2019 10:35:50] <140408954984320> lpbcore|         DISTRIB_DESCRIPTION="Ubuntu 16.04.6 LTS"
[30.05.2019 10:35:50] <140408954984320> lpbcore|         NAME="Ubuntu"
[30.05.2019 10:35:50] <140408954984320> lpbcore|         VERSION="16.04.6 LTS (Xenial Xerus)"
[30.05.2019 10:35:50] <140408954984320> lpbcore|         ID=ubuntu
[30.05.2019 10:35:50] <140408954984320> lpbcore|         ID_LIKE=debian
[30.05.2019 10:35:50] <140408954984320> lpbcore|         PRETTY_NAME="Ubuntu 16.04.6 LTS"
[30.05.2019 10:35:50] <140408954984320> lpbcore|         VERSION_ID="16.04"
[30.05.2019 10:35:50] <140408954984320> lpbcore|         HOME_URL="http://www.ubuntu.com/"
[30.05.2019 10:35:50] <140408954984320> lpbcore|         SUPPORT_URL="http://help.ubuntu.com/"
[30.05.2019 10:35:50] <140408954984320> lpbcore|         BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/"
[30.05.2019 10:35:50] <140408954984320> lpbcore|         VERSION_CODENAME=xenial
[30.05.2019 10:35:50] <140408954984320> lpbcore|         UBUNTU_CODENAME=xenial
[30.05.2019 10:35:50] <140408954984320> lpbcore|       Running [lsblk].
[30.05.2019 10:35:50] <140408954984320> lpbcore|         NAME   MAJ:MIN RM   SIZE RO TYPE MOUNTPOINT
[30.05.2019 10:35:50] <140408954984320> lpbcore|         sr0     11:0    1  1024M  0 rom  
[30.05.2019 10:35:50] <140408954984320> lpbcore|         sda      8:0    0  1000G  0 disk 
[30.05.2019 10:35:50] <140408954984320> lpbcore|         ├─sda2   8:2    0 991.6G  0 part /
[30.05.2019 10:35:50] <140408954984320> lpbcore|         ├─sda3   8:3    0   7.9G  0 part [SWAP]
[30.05.2019 10:35:50] <140408954984320> lpbcore|         └─sda1   8:1    0   512M  0 part /boot/efi
[30.05.2019 10:35:50] <140408954984320> lpbcore|   LpbManSession: Starting backup job. ok.
[30.05.2019 10:35:50] <140408921556736>        | Thread started. Thread id: 140408921556736, parent id: 140408954984320, role: Volume backup job execution
[30.05.2019 10:35:50] <140408921556736> lpbcore| BackupJobPerformer: Creating backup.
[30.05.2019 10:35:50] <140408921556736> lpbcore|   Job information:
[30.05.2019 10:35:50] <140408921556736> lpbcore|     Job name: [Backup-Name]. ID: [{bc9642ab-37c4-463f-b274-85d54331a3d7}].
[30.05.2019 10:35:50] <140408921556736> lpbcore|     Job source:
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Included [All System]  .
[30.05.2019 10:35:50] <140408921556736> lpbcore|     Job destination:
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Target repository [Repository_1] ID [{34b2397d-78c6-4611-80d7-d5ae7ff7fd76}].
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Shared folder repository address: [10.0.0.249:/volume1/Backup].
[30.05.2019 10:35:50] <140408921556736> lpbcore|     Job options:
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Compression: [Lz4]
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Block size: [KbBlockSize1024]
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Retention max points: [10].
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Pre-freeze: []
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Post-thaw: []
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Pre-job: []
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Post-job: []
[30.05.2019 10:35:50] <140408921556736> lpbcore|       IsSnapshotRequired: [true].
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Retry count: [0]
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Retry delay (ms): [600000]
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Indexing: File system indexing is disabled.
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Schedule: Enabled; Every Mon, Tue, Wed, Thu, Fri at 06:00.
[30.05.2019 10:35:50] <140408921556736> lpbcore|       Active full schedule: Disabled; Every 1 day of every month.
[30.05.2019 10:35:50] <140408921556736>        |   Creating child process: /usr/sbin/veeamagentid with arguments: /usr/sbin/veeamagentid, --log, /var/log/veeamagentid.log, /usr/sbin/veeamagentid
[30.05.2019 10:35:50] <140408921556736> lpbcore|   Creating repository database accessor for local database.
[30.05.2019 10:35:50] <140408921556736> vmb    |   Found current backup for job, backup id {2cbc837c-801c-425a-9cb8-a3d18b41658f}.
[30.05.2019 10:35:50] <140408921556736> vmb    |   Reimporting backup [nextcloud Backup-Name/Backup-Name.vbm].
[30.05.2019 10:35:50] <140408921556736> vmb    |     Backup in repository [{34b2397d-78c6-4611-80d7-d5ae7ff7fd76}].
[30.05.2019 10:35:50] <140408921556736> vmb    |     Importing backup [nextcloud Backup-Name/Backup-Name.vbm].
[30.05.2019 10:35:50] <140408921556736> vmb    |       Existing backup record will be removed from the database.
[30.05.2019 10:35:50] <140408921556736> vmb    | WARN|OIB [{095175e9-0f7d-4310-94ab-17133f20e6ee}] has no 'product_is_rental_license' flag.
[30.05.2019 10:35:50] <140408921556736> vmb    |     Importing backup [nextcloud Backup-Name/Backup-Name.vbm]. Failed.
[30.05.2019 10:35:50] <140408921556736> vmb    |   Reimporting backup [nextcloud Backup-Name/Backup-Name.vbm]. Failed.
[30.05.2019 10:35:50] <140408921556736> lpbcore| BackupJobPerformer: Creating backup. Failed.
[30.05.2019 10:35:50] <140408921556736> vmb    | [SessionLog][error] Failed to perform backup.
[30.05.2019 10:35:50] <140408921556736> vmb    | [SessionLog][error] XML error: [Error reading Attributes.]. Error code: [7].
[30.05.2019 10:35:50] <140408921556736> vmb    | [SessionLog][error] Failed to prepare job.
[30.05.2019 10:35:50] <140408921556736> vmb    | [SessionLog][error] Processing finished with errors at 2019-05-30 10:35:50 GMT.
[30.05.2019 10:35:50] <140408921556736> lpbcore| ERR |XML error: [Error reading Attributes.]. Error code: [7].
[30.05.2019 10:35:50] <140408921556736> lpbcore| >>  |--tr:Failed to parse XML content. Source content: [<GuestInfo><Property Name="GuestOsName"><Value>Linux nextcloud 4.15.0-42-generic #45~16.04.1-Ubuntu SMP Mon Nov 19 13:02:27 UTC ..., length: 649].
[30.05.2019 10:35:50] <140408921556736> lpbcore| >>  |--tr:Unable to convert GuestInfo from Vbm xml string.
[30.05.2019 10:35:50] <140408921556736> lpbcore| >>  |--tr:OibSensitiveInfoScope: Unable to find oib sensitive info by id.
[30.05.2019 10:35:50] <140408921556736> lpbcore| >>  |--tr:OibScope: Unable to get OIBs by Point id [{f3fb8dbe-06b9-49d5-b0a4-e6566519a07f}].
[30.05.2019 10:35:50] <140408921556736> lpbcore| >>  |--tr:Failed to get objects in backup for point.
[30.05.2019 10:35:50] <140408921556736> lpbcore| >>  |--tr:Failed to delete backup point {f3fb8dbe-06b9-49d5-b0a4-e6566519a07f}.
[30.05.2019 10:35:50] <140408921556736> lpbcore| >>  |--tr:Failed to delete backup {2cbc837c-801c-425a-9cb8-a3d18b41658f}.
[30.05.2019 10:35:50] <140408921556736> lpbcore| >>  |Failed to prepare job
[30.05.2019 10:35:50] <140408921556736> lpbcore| >>  |Backup job has failed.
[30.05.2019 10:35:50] <140408921556736> lpbcore| >>  |An exception was thrown from thread [140408921556736].
[30.05.2019 10:35:50] <140408954984320>        |   Closing socket device.
[30.05.2019 10:35:50] <140408954984320> lpbcore| LpbManSession: Processing commands. ok.
[30.05.2019 10:35:50] <140408954984320>        | Closing socket device.
[30.05.2019 10:35:50] <140408921556736> lpbcore| JOB STATUS: FAILED.
[30.05.2019 10:35:50] <140408921556736>        | Thread finished. Role: 'Volume backup job execution'.
[30.05.2019 10:35:50] <140408954984320>        | Closing socket device.
[30.05.2019 10:35:50] <140408954984320>        | Closing socket device.
[30.05.2019 10:35:50] <140408954984320> lpbman | Application session has been finished.
Additional info:
  • ubuntu box is running a a hyper v guest on Server 2012R2
  • Backup destination is a Synology NAS via NFS
The backup was working fine so I'm not sure exactly what caused it to break. Any help would be greatly appreciated!
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PTide
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Re: ubuntu 16.04 backup fails

Post by PTide »

Hi,

Such issues should be investigated by our support team, kindly open a case and post your case ID.

And a small side question - why do you use the agent to backup the Hyper-V virtual machine?

Thanks!
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dlsuthers
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Re: ubuntu 16.04 backup fails

Post by dlsuthers »

I'll open a case. Thanks.

Why am I not using the full version? Still trying to convince my boss... :|
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PTide
Product Manager
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Joined: May 19, 2015 1:46 pm
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Re: ubuntu 16.04 backup fails

Post by PTide »

If you don't have a lot of VMs then I guess you can go with Veeam Community Edition which is free.

Thanks!
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