Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
danswartz
Veteran
Posts: 264
Liked: 30 times
Joined: Apr 26, 2013 4:53 pm
Full Name: Dan Swartzendruber
Contact:

VAW occasionally stops working on Windows 10

Post by danswartz »

I have a windows 10 workstation with VAW installed. Every once in awhile (2 weeks? 3 weeks?) it just stops working. No errors or anything, just no backups. Stopping and starting the VAW service doesn't seem to help. Rebooting the workstation does. It's been doing this for quite awhile now (including with the latest update to VAW). It's particularly concerning, since due to the lack of any error messages or emails, I'm under the delusion my workstation is up to date with backups. Has anyone else seen this? Any ideas?

If it makes any difference, exact same VAW is installed on 2 ESXi VMs running Windows Server 2016, and they don't seem to have this issue...
Dima P.
Product Manager
Posts: 14396
Liked: 1568 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW occasionally stops working on Windows 10

Post by Dima P. »

Hello Dan,

What Veeam Agent for Windows version are you using? Any chance you have a case ID to share? Thank you in advance!
danswartz
Veteran
Posts: 264
Liked: 30 times
Joined: Apr 26, 2013 4:53 pm
Full Name: Dan Swartzendruber
Contact:

Re: VAW occasionally stops working on Windows 10

Post by danswartz »

VAW 3.0.2.1170. I haven't yet opened a case. I was more curious given that it only seems to affect Win10 (at least not affecting WS 2016).
Dima P.
Product Manager
Posts: 14396
Liked: 1568 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW occasionally stops working on Windows 10

Post by Dima P. »

Does not sound expected, so please raise a support case and I'll ask support team to review your application debug logs. Do not forget to include the case ID in this thread. Cheers!
danswartz
Veteran
Posts: 264
Liked: 30 times
Joined: Apr 26, 2013 4:53 pm
Full Name: Dan Swartzendruber
Contact:

Re: VAW occasionally stops working on Windows 10

Post by danswartz »

I will do so next time I see this happen...
danswartz
Veteran
Posts: 264
Liked: 30 times
Joined: Apr 26, 2013 4:53 pm
Full Name: Dan Swartzendruber
Contact:

Re: VAW occasionally stops working on Windows 10

Post by danswartz »

Just noticed last backup was 8/6/2019. Case 03705165 opened.
Dima P.
Product Manager
Posts: 14396
Liked: 1568 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW occasionally stops working on Windows 10

Post by Dima P. »

Thanks for sharing! Asked support team for a review, stay tuned.
danswartz
Veteran
Posts: 264
Liked: 30 times
Joined: Apr 26, 2013 4:53 pm
Full Name: Dan Swartzendruber
Contact:

Re: VAW occasionally stops working on Windows 10

Post by danswartz »

Logs uploaded!
Post Reply

Who is online

Users browsing this forum: No registered users and 32 guests