Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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Dmont
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Agent License - After U4 update ? Messed up

Post by Dmont »

I hope someone can help here.
I've updated out Veeam Backup and replication to U4. Since then (with the new U4 licenses downloaded) I'm unable to have Backup & Replication Enterprise & the agent licenses installed at the same time.

If I install the B&R license all our VMware VM's backup fine but the agent servers don't.
If I install the Agent license, Veeam is seeing ALL VM/Agent servers and needing an instance license, thus we need more licenses than required.

We didn't have this issue prior to U4
What am I missing here ?

Thanks
D
DGrinev
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Re: Agent License - After U4 update ? Messed up

Post by DGrinev »

Hi David,

You should merge both into a single license file at "veeam.com" and install it. Thanks!
Dmont
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Re: Agent License - After U4 update ? Messed up

Post by Dmont »

Ok, I'll try that.

Thanks
Dmont
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Re: Agent License - After U4 update ? Messed up

Post by Dmont »

DGrinev,

I'm having a wee issue merging the licenses. It looks like the Agent has one License Administrator and the B&R Enterprise has a different License Administrator, thus I can't merge.
Do I need to raise a ticket to get them merged ?
Thanks

Edit, ticket now raised by one of our License admins. Case# 03740722
DGrinev
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Re: Agent License - After U4 update ? Messed up

Post by DGrinev »

Yes, the support request is the right way to get it done.
I will track your request through our internal system. Thanks!
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