Case # 03956627 - install hangs at "Detecting External Drives"

[jkpete]

During Install and after Services are started the process hangs at "Detecting External Drives"
This will just spin for hours with no timeout or failure. If I cancel out of the window and try to configure a backup Job I get an error stating "Failed to parse shadow volumes layout XML........."

I've tried multpile installs and I get the same result. I am able to create the recovery media but I can not configure a backup job because of this.

Veeam Agent for Windows version 3.0.2.1170
Laptop - Asus X541U
HDD - 500 GB SSD (Samsung 860 EVO)
Windows 10 Home version 1903

[jkpete]

I have corrected this issue by naming my disk partitions.
followed this thread.
https://community.acer.com/en/discussio ... -on-r7-572

[Dima P.]

Hello Jeff,

Glad to hear that your issue is resolved and thanks for sharing the update with the community. Cheers!

[MaximillianC]

Your info helped me solve this issue as well, and saved me what would've clearly been a lot more time and frustration trying to figure this out. So thank you for posting!

Regards,

Maximillian C.