Cannot attach volume with Marketplace codes as the instance is not in the 'stopped' state

[saxie]

Hi guys

Getting this error when trying to backup an EC2 instance which was deployed via Marketplace. Any way around this?

Cannot attach volume <volume id> with Marketplace codes as the instance <instance id> is not in the 'stopped' state

[Mike Resseler]

Hi Saxie,

Can you check in the description of that EC2 instance if it has a marketplace code attached to it?

I believe this is a limitation in AWS but want to be sure

[saxie]

It does have an AMI ID.

[Mike Resseler]

Hey Saxie,

If I am not wrong, then this is an AWS limitation. AWS doesn't allow to attach a root volume of a instance that has MarketPlace Product Code associated with it to another instance, unless that instance is stopped.

However, I would appreciate it if you could create a support call (and tell us what the support ID is so I can work on it with the different teams), we might be able to do something, or we need to build in a different warning.

Thanks
Mike

[saxie]

Done. Case #: 03917560

Thanks!

[poulipop]

Hello,

We have a paid subscription for Veeam AWS and we encounter the same issue. It's EC2 from aws marketplace : Debian GNU/Linux 9.10 (Stretch) (https://aws.amazon.com/marketplace/pp/B ... duct_title)

What is the workflow to bypass this type of error ? do we have to rebuild EC2 from a snapshot ?

Thanks for your quick response.

[nielsengelen]

Hi, please open a support case for the hotfix to this solution.

[vchris]

Hello,

I'm a partner and I have the same issue. We are preparing a Veeam On Tour demo and a POC for a customer.

The support can't provide us the hotfixe as we have not purchased that product in particular.
Case 04029246.

Can you help us ? Thanks a lot.

[nielsengelen]

Hi Chris,

I see in the case messages that you received our standard reply about how we support FREE/NFR editions and the mention of the policy around hotfixes. However, there hasn't been a reply yet from someone from support about this specific issue to your case so let's wait for them to respond. I will follow the case from my side as well but normally you should be able to get the required hotfix for this specific issue.

[vchris]

Thanks Nils, The support indeed contacted me a few minutes ago

[carlos.luna]

Hello, we just started using VEEAM for AWS (free edition), but we are getting same error when try to backups some EC2 VMs:

Processing '<EC2 VM>' failed: Cannot attach volume '<vol id>' with Marketplace codes as the instance '<instance id>' is not in the 'stopped' state.

Does anybody has a workaround in order to backup that kind of EC2 VMs?

Thanks and regards, Carlos Luna

[dalbertson]

Open a ticket with support. There is a fix for this issue.

[unfeomateo]

Any update on this. I am having the same issue

[dalbertson]

@unfeomateo read my post above yours. Open a support case and they will give you the fix.

[unfeomateo]

Of course I did that but Veeam says they only respond to 25% of the emails. So wondering if this has ever been fixed for anyone.

[dalbertson]

It’s been fixed for anyone who has that issue. Support will respond to all support request. If you have a free product they will give you email support. What is your case number

[unfeomateo]

Case # 04176387

[dalbertson]

I see the case. I will push the fix to that case.