Cant connect to organization

[claudiofolu]

Hello
We are doing a fresh install of VBO and we are having troubles with connecting to our organization.
We are using an administrator role user for that. But connection to Microsoft Graph failed. (We are using basic authentication)

Looking at the logs we found this:Unable to establish a connection as the target computer denied that connection...

/10/2020 10:12:00 21 (16488) Web error occurred: ConnectFailure
19/10/2020 10:12:00 21 (16488) Error: No es posible conectar con el servidor remoto
19/10/2020 10:12:00 21 (16488) Error: No se puede establecer una conexión ya que el equipo de destino denegó expresamente dicha conexión 40.126.17.36:443
19/10/2020 10:12:00 21 (16488) Microsoft Graph request failed, retries left: 3
19/10/2020 10:12:00 21 (16488) Waiting for next attempt: 00:00:30...
19/10/2020 10:12:30 21 (16488) Retrying request...
19/10/2020 10:12:38 21 (16488) Web error occurred: ConnectFailure
19/10/2020 10:12:38 21 (16488) Error: No es posible conectar con el servidor remoto
19/10/2020 10:12:38 21 (16488) Error: No se puede establecer una conexión ya que el equipo de destino denegó expresamente dicha conexión 40.126.17.33:443
19/10/2020 10:12:38 21 (16488) Microsoft Graph request failed, retries left: 2
19/10/2020 10:12:38 21 (16488) Waiting for next attempt: 00:00:30...
19/10/2020 10:13:08 21 (16488) Retrying request...
19/10/2020 10:13:16 21 (16488) Web error occurred: ConnectFailure
19/10/2020 10:13:16 21 (16488) Error: No es posible conectar con el servidor remoto
19/10/2020 10:13:16 21 (16488) Error: No se puede establecer una conexión ya que el equipo de destino denegó expresamente dicha conexión 40.126.17.33:443

Any clues?

Thank you

[nielsengelen]

Per our forum rules, we require a support case ID when posting about technical issues. Please open a support case and let us know the ID.

[Polina]

Hi @claudiofolu,

It seems that something blocks the connection for VBO. Are you using any internet proxies?

[claudiofolu]

Hello,
No proxy, outbound connections to 80 and 443 to any are permitted.

[Mike Resseler]

@claudiofolu

Please indeed open a support call and post the case ID here as Niels requested. Also, since you state that you are using basic authentication, is that allowed to your current organization? It could be that you have a default security policy activated which doesn't allow basic authentication anymore

[claudiofolu]

Thank you Mike
Case #04451368

We dont know much about O365..I will check if basic authentication is allowed.