Restore - Credentials are not accepted

[FlexInTime]

B&R Vers. 10

Hi,

I'm trying to restore some files in a different environment, but none of my credentials are accepted.
Even the one, that was used with the backup job (I double checked in the Credentials Manager).

As this didn't work, I restored the Configuration Backup to the second environment (there is no connection between this two networks), but still the restore does not work.
I have the key the backup is encrypted with and I should know the credentials, as I'm using them every day multiple times.

Any idea, why this is not working? What am I missing here?
Any help appreciated

[foggy]

Too little information about your environment and the restore process, so hard to guess. I'd recommend asking our engineers for assistance by opening a support case - they will be able to look at your setup closer and advise.

[FlexInTime]

Thanks for your response. I will open a case.

[foggy]

Please share the case ID here for further reference. Thanks!