Monitoring and reporting for Veeam Data Platform
Post Reply
netdiver
Lurker
Posts: 1
Liked: never
Joined: Nov 12, 2020 2:28 pm
Full Name: Lorenzo M
Contact:

Veeam ONE Agent Failed to check signature updates

Post by netdiver »

Dear All,
I'm new to Veeam Software, so I would like to apologize if my question is dumb.

I am trying to get acquainted with Veeam ONE Monitor, and I discovered just today the Veeam One Intelligent Diagnostics.
It relies on Veeam One Agent and on problem signature analysis, if I understand correctly.

But I have a problem: when I try to "Update signatures", the process fails simply with "Failed to check signature updates". I don't know if it is an internet connection problem or else.
The only thing I am sure of is that both the Veeam B&R Server and the Veeam One server are directly connected to the Internet.

Is there any log I can examine to find out why the update process failed?
TIA

Lorenzo
wishr
Veteran
Posts: 3077
Liked: 453 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Veeam ONE Agent Failed to check signature updates

Post by wishr »

Hi Lorenzo,

Welcome to Veeam R&D forums!

Please, open a support case to get it sorted and let us know your case ID, as requested when you click "New topic".

Thanks
nathano
Expert
Posts: 101
Liked: 9 times
Joined: Sep 05, 2016 5:08 am
Full Name: Nathan Oldfield
Contact:

Re: Veeam ONE Agent Failed to check signature updates

Post by nathano »

Lorenzo did you get this sorted out?
wishr
Veteran
Posts: 3077
Liked: 453 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Veeam ONE Agent Failed to check signature updates

Post by wishr »

Hi Hathan,

Are you facing a similar issue? If so, please open a support case so we'll be able to take a detailed look at it.

Thanks
nathano
Expert
Posts: 101
Liked: 9 times
Joined: Sep 05, 2016 5:08 am
Full Name: Nathan Oldfield
Contact:

Re: Veeam ONE Agent Failed to check signature updates

Post by nathano »

I have case 04571355 logged. Part of it was this issue with the signature updates. But that bit is ok now.
wishr
Veteran
Posts: 3077
Liked: 453 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Veeam ONE Agent Failed to check signature updates

Post by wishr »

Thanks. As far as I see there is still an ongoing investigation, so please keep working with the technical support team directly. I'll keep an eye on the case.
Post Reply

Who is online

Users browsing this forum: No registered users and 7 guests