Case # 04547156

[shagedorn]

Multiple computers are having the service stop on Windows 10 . Restarting the service or computer works for a little while but eventually it errors out and backup schedules are not run. Doing all Windows updates has not helped. Setting the service to System has not helped. Reinstalling Veeam Agent for Windows has also not helped. Is there something else I can try? It is happening on Windows 10 2004 and 20h2.

Thanks

[Natalia Lupacheva]

Hi Scott,

Thank you for sharing your case id.
Not sure what could happen in your case, let's give support a chance.
Also, we do not have a lot of details here, but maybe some of the existing threads could help:
- service stopped working
- kb1959
- kb2057
- agent could not start due to sql database issue

Thanks!

[shagedorn]

Unfortunately my cased was closed with no input on how to resolve. I have done the above steps, checked service, whitelisted folders in Palo Alto antivirus, reinstalled, etc. but it has not resolved the issue.

[Dima P.]

Hello Scott,

I've asked support team to re-open you case, stay tuned for the support team. Cheers!

[shagedorn]

Thanks!