job was interrupted

[sogapex]

Hello,

we have been using VBO free for 10 of our mailbox successfully.
Now, we want to protect the whole company, and so, I get a demo licence (+10000) and add all the mailbox items to the backup job.
But it doesn't seem to work = everytime, we get a "job was interrupted" statement


Is it a known issue ? I don't get anything relevant about that

[HannesK]

Hello,
That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.

Without case number, the topic will eventually be
deleted by moderators.

Best regards,
Hannes

[Mike Resseler]

Hannes is correct.

I see it is interrupted on a specific mailbox. Is it always the same?

[sogapex]

hi,
support case = 04597296
I don't think so = many mailbox are "interrupted" each time before the job itself is interrupted

[Mike Resseler]

OK. Thanks for the information. Keep us informed what our support engineers say.

[HannesK]

Hello,
thanks for opening the case. To allow support helping you, they need logfiles. As far as I see, the case has no logfiles attached.

I recommend to add them. Because otherwise it will just take longer because "please send logfiles" is the first question of support

Best regards,
Hannes

[sogapex]

thanks, the logs are now attached to the case

[sogapex]

Here is the result of the support case =
There is not enough memory on our server. (16Gb for both Veeam B&R and VBO)
By setting the number of thread to 32 for the proxy server, il is ok

Method =
Open VBO365 UI and navigate to Backup Infrastructure. Select proxy, right-click and select Properties. 'Set the number of threads' to 32.

[Mike Resseler]

Hey Sogapex,

Thanks for letting us know. Are you going to increase the mem of the VBR and VBO server in the future?

[sogapex]

Hi Mike,
the current server box has its EOL due to end of 2022. And so, we will try to keep it like that by the moment.
Of course, if it becomes a real problem, we will add more memory to it.
But definitevely, the next VBR server would get more memory and CPU. (in our case, this is a physical server)
Michel

[sogapex]

Hi,
we got another "Job was interrupted" status.
And so, I decided to increase the backup server RAM amount (from 16Gb to 32Gb)
This server is already running Veeam B&R, and so, it seems it requires a lot of memory to get ride of both B&R jobs and VBO jobs when they are running at the same time I guess.

Regards,
Michel

[Mike Resseler]

Michel,
Yes, both solutions are pretty intensive solutions and it is not always the best to run them at the same time. That said, there is a rather easy way of getting some load of that backup server. Can you run one or two virtual machines? If so, then deploy a proxy from VBO to a running VM and let them handle the load of the jobs. That will lower the load (a lot) on your physical box

[sogapex]

Hi,
in our case, the B&R jobs are already running on 2 proxies (VMs)
I am still "fighting" to get a quote for a valid licence for VBO
Once I get one, I will continue my test (This is really something I get in my mind, without support or ressources from hierarchy. I don't have much time to invest for that. But I want to prove it is important to backup Office 365 and that it is not too costy)

[Mike Resseler]

OK.

By the way, B&R proxies or VBO proxies are two different items