Failed to get license for agent (Case-ID: 03457621)

[BenjaminB]

Hello,

we have an issue with one physical windows 8 Client.
We try to Backup the client with the backup server.
We install the agent on the client via the backup server. This completes without errors.

But if we try to run a backupjob for this client we get the following error:

"12.03.2019 07:32:17 :: Cannot send backup job configuration to <Client> Error: Failed to get license for agent <Client>"

We have tried the following steps:

- uninstall the agent manually on the client
- install it again via backup-Server
- uninstall it via backup server
- crate a new protection group for workstations
- check the license status (enough licenses!)

But we get always the same error.
What else we have to check ?

Thanks an have a good day!

[BenjaminB]

Hello,

we have an issue with one physical windows 8 Client (Microsoft Windows 8.1 (64-bit) .
We try to Backup the client with the backup server.
We install the agent (3.0.0.748) on the client via the backup server. This completes without errors.

But if we try to run a backupjob for this client we get the following error:

"12.03.2019 07:32:17 :: Cannot send backup job configuration to <Client> Error: Failed to get license for agent <Client>"

We have tried the following steps:

- uninstall the agent manually on the client
- install it again via backup-Server
- uninstall it via backup server
- crate a new protection group for workstations
- check the license status (enough licenses!)

But we get always the same error.
What else we have to check ?

Thanks an have a good day!

[HannesK]

Hello,
I merged your two posts, not sure whether I should delete one, they seem equal.

On your question: support can help you with that, please post the case number here for reference.

Thanks,
Hannes

[BenjaminB]

(Case-ID: 03457621)

[HannesK]

ah sorry - please continue working with support.

You opened the ticked just a few hours ago

[BenjaminB]

With help from support we have found a solution for our problem.

Because of changes in the operation with the licenses in update 4. The client was added two times to the database.
Because of this doubling the client cant install the right license.

For me helped these steps:
1. Stop all Veeam-Jobs
2. make a Configuration Backup https://helpcenter.veeam.com/docs/backu ... l?ver=95u4
3. Backup of the SQL-Database https://www.veeam.com/kb1471
4. remove the affected client from VBR
5. execute the sql-query

[query was removed]

Thanks to the support!

[HannesK]

thanks, good to hear that it works now.

[Dima P.]

Benjamin,

Thank you for getting back to us!

I've removed the query from your post and would recommend anyone to raise the support case on the first place. Database modification requires additional attention, so must be recommended by our support team as an answer to the mentioned issue (but before running this query you must be completely sure that you are facing similar issue). Hope it makes sense, cheers!

[alexlopes19]

I have the same problem in my system, open a case #04647168 but dont receive an answer, could you help me?

Thanks!!!!

[Dima P.]

Hello Alex,

Asked support team to review the case details. Cheers!