Custom Alarm not working

[adamfindlay]

Hi, im trying to setup a custom alarm to flag up when some events get logged in the System event log. The alerting doesn't seem to work at it suggests it should. When I put the Event ID and name into a new alarm nothing gets flagged up nor does it pick up anything when I use the backtesting facility.

I have tried all permutations of information in the "Event Name" field to no success.

Interestingly if i duplicate an existing alert (which I know works). These show the Event Name in the format event id event name i.e 20100 Microsoft-Windows-Hyper-V-VMMS. If I copy this line into my new alarm it works and the backtesting shows alarms, but then if i edit the line but retain the exact format to flag up a different alert which I know is definitely in there such as 44 WindowsUpdateClient then again it picks up absolutely nothing.

I cant get my head around it and everything is telling me it should work but its not.

I am using Veeam One 10.0.2.1094

Wondering if anyone has any ideas?

Thanks

Adam

[wishr]

Hi Adam,

No ideas yet. May I ask you to raise a support case on this topic so that our engineers could collect all the information about the issue?

Thanks

[adamfindlay]

no problem will do thanks

[wishr]

Thank you. If you could share the case ID here once done it would definitely help!

[adamfindlay]

no problem will do!

[adamfindlay]

Hi, my issue is now resolved. It seems that the event that I was wanting to create the alarm for wasnt being picked up be Veeam One. Support created me a custom SQL query to run against the Veeam One database to add the event id to the list of monitored events. I assumed that Veeam One scanned for every event in the event logs but it seems thats not the case. My issue is now solved though! Case ID is

ID: #02326903

[Vitaliy S.]

Thanks for the follow-up, Adam!