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eidal
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Issue with RHEL 7.9 after update to veeam 5.0 Linux agent

Post by eidal »

Hi,

I have a RHEL system with kernel 3.10.0-1160.15.2.el7.x86_64 (I also have the subsequently kernel-devel and kernel-headers libraries).
I use the Community version of Veeam for Linux and it was working like a charm since a

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yum update
which installed the new version of the agent.
I back up the whole system to an external hard drive.

Now, when using the backup wizard, the latter does not want to pass to next when entering the path to which to backup the system.
I have deleted all jobs, all repositories, made a clean install and I then used the command line thinking that the problem would be GUI dependent...

When using

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veeamconfig repository create --name rhel_backup --location /run/media/<user_name>/<HDD_name>/<backup_folder>
I have the following error :

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Cannot find the mountpoint information for device number [8:2].
I have verified the mount point using

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mount -l
and everything seems to work...

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/dev/sda2 on /run/media/<user_name>/<HDD_name> type fuseblk (rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096) [<HDD_name>]
Would someone please help me ? Would someone had face the same situation ?
Thanks in advance,
Best regards,
HannesK
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Full Name: Hannes Kasparick
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Re: Issue with RHEL 7.9 after update to veeam 5.0 Linux agent

Post by HannesK »

Hello,
That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic (also community edition can open cases).

Without case number, the topic will eventually be
deleted by moderators
.

Best regards,
Hannes
eidal
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Re: Issue with RHEL 7.9 after update to veeam 5.0 Linux agent

Post by eidal »

Hello,
I do not have an ID as I use the community edition. I have a free license. Unless I have misguided myself on what is a case ID...
Anyway, I was happy with your solution but apparently the new version is buggy on RHEL 7.
Before closing it would you please inform me on how to rollback to Veeam 4.x and prevent further update ?
Thanks,
Best regards,
Alexandre
Andreas Neufert
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Re: Issue with RHEL 7.9 after update to veeam 5.0 Linux agent

Post by Andreas Neufert » 1 person likes this post

Please open a support ticket on www.veeam.com/support and share the ticket number here.
Community edition has best effort support.
eidal
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Re: Issue with RHEL 7.9 after update to veeam 5.0 Linux agent

Post by eidal »

Thanks for the link I had found it previously. My ticket number is #04690557.
I understand.
PTide
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Re: Issue with RHEL 7.9 after update to veeam 5.0 Linux agent

Post by PTide » 1 person likes this post

Hi,
Before closing it would you please inform me on how to rollback to Veeam 4.x and prevent further update ?
Just uninstall the existing version and install v4.
Since you use RHEL you can simply disable veeam repo with the following command:

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yum-config-manager --disable veeam
Thanks!
eidal
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Re: Issue with RHEL 7.9 after update to veeam 5.0 Linux agent

Post by eidal » 1 person likes this post

Hi thanks,
I originally wanted to have a fix for the 5.0 version but I rolled back to 4.0.1.2365-1.el7 and it works... it is indeed a bug in the new February patch.

For whom it may concerns the steps are the following:
- Download the wanted version at http://repository.veeam.com/backup/linu ... /7/x86_64/.
- For a full new install, I have selected :
  • kmod-veeamsnap.4.0.1.2365-1.el7.x86_64.rpm
  • veeam.4.0.1.2365-1.el7.x86_64.rpm
  • veeamsnap-ueficert.4.0.1.2365-1.el7.x86_64.rpm
- Uninstall all previous version : run

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rpm -qa veeam
to get the version. And then

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rpm -e <package_name>
- First install the kmod and veeamsnap due to dependencies issues. Install with

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rpm -ivh <package_name>
- Install veeam with the previous command
- Ban veeam repo from yum config manager as suggested from @PTide
- Reboot PC in order to apply kernel changes
- Enjoy a working version in RHEL 7.9 :wink:
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