Monitoring and reporting for Veeam Data Platform
Post Reply
ajriek1970
Service Provider
Posts: 12
Liked: 5 times
Joined: Mar 17, 2021 6:39 pm
Full Name: Tony Riek
Contact:

Failed to collect VMware vSphere tags data

Post by ajriek1970 »

Good Morning

We are having issues with added a vcenter server to our newly installed Veeam One. Here is the error we get.

Code: Select all

Failed to collect VMware vSphere tags data There was no endpoint listening at https://host.domainname/lookupservice/sdk that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
I did open a ticket (04728324) but thought I would ask everyone here. Thoughts??
wishr
Veteran
Posts: 3077
Liked: 453 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Failed to collect VMware vSphere tags data

Post by wishr » 1 person likes this post

Hi Tony,

Welcome to Veeam R&D Forums.

It looks like an environment-specific issue. Our support engineers should be able to tell more based on the logs analysis.

Thanks
ajriek1970
Service Provider
Posts: 12
Liked: 5 times
Joined: Mar 17, 2021 6:39 pm
Full Name: Tony Riek
Contact:

Re: Failed to collect VMware vSphere tags data

Post by ajriek1970 »

-----UPDATE-----

The issue is now resolved. Veaam One was unable to resolve the new vcenter server. Once I fixed that, I added the vcenter server to the domain. I changed the Veeam One side to access the vcenter with a new domain account and we have a winner. Everything is now green.
wishr
Veteran
Posts: 3077
Liked: 453 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Failed to collect VMware vSphere tags data

Post by wishr »

Hi Tony,

Thanks for coming back with the results. Glad to see the issue has been resolved.
stgepopp
Influencer
Posts: 16
Liked: 2 times
Joined: Feb 19, 2013 11:10 am
Full Name: Erich Popp
Contact:

[MERGED] Failed to collect VMware vSphere tags data

Post by stgepopp »

Hi,

does anyone came across an issue with collecting vcenter tag data from reporter:

"Failed to collect VMware vSphere tags data"
"https://vcenter.abc.def/lookupservice/sdk" does not respond to a request

I did reinstall vCenter (different reason) and got the same error. There's no firewall between Veeam One and vCenter. Both VMs are running on the same host.
vCenter metric collection is fine. Veeam ONE does connect to vCenter with fqdn (DNS is fine) and is using a dedicated account from vsphere.local with Administrator role.

thanks

Erich
HannesK
Product Manager
Posts: 14301
Liked: 2880 times
Joined: Sep 01, 2014 11:46 am
Full Name: Hannes Kasparick
Location: Austria
Contact:

Re: Failed to collect VMware vSphere tags data

Post by HannesK » 1 person likes this post

Hello,
if you say DNS is working, then I guess on a certificate issue.

To really find it out, please open a support case as requested for technical issues. Please post the case number afterwards for reference.

Best regards,
hannes
Post Reply

Who is online

Users browsing this forum: No registered users and 9 guests