Failed to collect VMware vSphere tags data

[ajriek1970]

Good Morning

We are having issues with added a vcenter server to our newly installed Veeam One. Here is the error we get.

Code: Select all

Failed to collect VMware vSphere tags data There was no endpoint listening at https://host.domainname/lookupservice/sdk that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

I did open a ticket (04728324) but thought I would ask everyone here. Thoughts??

[wishr]

Hi Tony,

Welcome to Veeam R&D Forums.

It looks like an environment-specific issue. Our support engineers should be able to tell more based on the logs analysis.

Thanks

[ajriek1970]

-----UPDATE-----

The issue is now resolved. Veaam One was unable to resolve the new vcenter server. Once I fixed that, I added the vcenter server to the domain. I changed the Veeam One side to access the vcenter with a new domain account and we have a winner. Everything is now green.

[wishr]

Hi Tony,

Thanks for coming back with the results. Glad to see the issue has been resolved.

[stgepopp]

Hi,

does anyone came across an issue with collecting vcenter tag data from reporter:

"Failed to collect VMware vSphere tags data"
"https://vcenter.abc.def/lookupservice/sdk" does not respond to a request

I did reinstall vCenter (different reason) and got the same error. There's no firewall between Veeam One and vCenter. Both VMs are running on the same host.
vCenter metric collection is fine. Veeam ONE does connect to vCenter with fqdn (DNS is fine) and is using a dedicated account from vsphere.local with Administrator role.

thanks

Erich

[HannesK]

Hello,
if you say DNS is working, then I guess on a certificate issue.

To really find it out, please open a support case as requested for technical issues. Please post the case number afterwards for reference.

Best regards,
hannes