Veeam VSS freeze

[abait]

Running Veeam Ver 3.0 withVSS on VMWare ESX 3.5. We are receiving the following error with backups. 'Releasing VM files Failed to perform Veeam VSS freeze: guest OS "unknownGuest" is not supported. Has anyone seen this error before??

[ssimakov]

What operating system is installed on your guest VM?

[abait]

Hello
The guest OS is running Win 2003, Standard Edition. 4GB RAM,

abait

[ssimakov]

OK, and how is the VMware tools status shown in the VI client? The product relies on the data returned by VC/ESX so could you please check it in the VI client?

[abait]

The VMware Tools icon is sitting in the Taskbar. The service is running. It on version 3.5.0 Build 123630

[Ben Milligan]

abait; Can you please upgrade/reinstall VMware Tools on this guest and re-run the job to see if the VSS warning is relegated?

[abait]

Have tried already, but still receiving an error

[ssimakov]

abait, have you checked how VMware tools status appears in VI client?

[abait]

Could you explain further.

[abait]

Should I be looking at permissions at a local level on the guest for users.??

[ssimakov]

abait, you need to open VM in the VI client and check the line "VMware Tools" in "General" box on the "Summary" tab.

[abait]

The client states "OK"

[ssimakov]

Then could you please open a support case by sending all logs to support@veeam.com? We'll review the logs and will setup a WebEx to research the issue if needed.