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dirkdigs
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mailbox contacts folder is empty

Post by dirkdigs »

when i browse the latest backup using Veeam explorer for Exchange all the users have empty "contacts" folders.
Is there a setting or a filter somewhere that could be on? Why would the contacts folder be empty for al the users when browsing the backup . ?
Any ideas?
Mike Resseler
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Re: mailbox contacts folder is empty

Post by Mike Resseler »

@dirkdigs

What is your retention type? It is probably item-level?
dirkdigs
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Posts: 65
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Joined: Mar 10, 2014 8:21 pm
Full Name: Mike

Re: mailbox contacts folder is empty

Post by dirkdigs »

snapshot.
Mike Resseler
Product Manager
Posts: 8191
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Full Name: Mike Resseler
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Re: mailbox contacts folder is empty

Post by Mike Resseler »

If it is snapshot, then there is an issue. You can exclude contacts (and calender) from the retention but not from the backup itself, so please create a support log so it can be investigated.

Post the support case ID here and the outcome after investigation of our engineers

Thanks
Mike
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