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NogNeetMachinaal
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Messages in Chinese?!

Post by NogNeetMachinaal »

Team,

A few days ago, I installed VBO365. Backups run fine!
But all status messages/e-mail are in Chinese?
What am I overlooking?

FYI: the software is installed on a Dutch version of Windows 10 Professional.
Perhaps this has something to do with it?


Warm regards - Will
Mildur
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Re: Messages in Chinese?!

Post by Mildur »

Hi Will

They are send with a wrong character encoding.
Please see this kb to change the encoding. UTF-8 should be ok.

https://www.veeam.com/kb2692
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NogNeetMachinaal
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Re: Messages in Chinese?!

Post by NogNeetMachinaal » 1 person likes this post

Great - quick and to the point answer! :-)
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Re: Messages in Chinese?!

Post by Mildur »

Your welcome :-)
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Re: Messages in Chinese?!

Post by NogNeetMachinaal »

One additional question:
Outlook now shows the message text.
While the Gmail-client on my foon and Chromebook does not.

Any suggestions where this may come from? And what to do?
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Re: Messages in Chinese?!

Post by Mildur »

How is the messaged displayed?
Chinese fonts or a blank screen?
Is there text (white color on white screen)?
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Mike Resseler
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Re: Messages in Chinese?!

Post by Mike Resseler » 1 person likes this post

@NogNeetMachinaal

Please log a support call for this specific one. It seems strange that it shows correctly in Outlook but not on other clients.
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Re: Messages in Chinese?!

Post by NogNeetMachinaal »

@Mike Resseler:
To make sure we are on the same page: we are working with the community edition.
Would this make a difference? Either on the product features and/or logging the support call?

@Mildur:
Within the Gmail client it is displayed as a black "text" (i.e. the Chinese font) on a white background.
Within Outlook it is displayed a nicely Veeam-formatted content.


Cheers - Will
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Re: Messages in Chinese?!

Post by Mildur » 1 person likes this post

You can even open a support case with the community edition, but support will be provided on best effort.
I recommend to open a case as Mike told you.
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Re: Messages in Chinese?!

Post by NogNeetMachinaal »

Support case is opened referencing this forum threat.
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Re: Messages in Chinese?!

Post by Mike Resseler » 1 person likes this post

Thanks @NogNeetMachinaal Can you post the case ID also? So I can watch it from time to time?
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Re: Messages in Chinese?!

Post by NogNeetMachinaal »

@Mike: that would be this one: case # 05205966
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Re: Messages in Chinese?!

Post by NogNeetMachinaal »

Mike Resseler wrote: Dec 30, 2021 10:32 am Thanks @NogNeetMachinaal Can you post the case ID also? So I can watch it from time to time?
That would be this one: case # 05205966
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