Missing full backup after retry

[Nils]

I've set Veeam Agent to run an active backup on a month's first Saturday, incremental otherwise. (Free Edition 5.0.0.4301)

Since I regularly disconnect the USB backup disk, it happens that the destination is not available on first attempt. However, any retry always runs an incremental backup, no matter if a full backup was originally scheduled or not.

[wishr]

Hi Nils,

To clarify, are you using Agent Management functionality or is that a standalone agent?

Thanks

[Nils]

Yes, it's a standalone agent.

Active full is set in Local Storage -> Advanced -> Monthly on First Saturday, every month.
Full works if the backup disk is ready when the job starts, but when it needs to be retried it's only incremental.

[wishr]

Hi Nils,

Are you starting the "retry" manually? Also, could you please provide a screenshot of the scheduling settings?

Thanks

[Nils]

No manual run, I'm waiting for the automatic retry.

Job settings:

"On these days" has Saturday only checked.

[Dima P.]

Hi Nils,

Thank you for the screenshots! Can you please raise a support case and share the case ID with me - need to check your debug logs?

[Nils]

Gladly - didn't even know that free users could open a case! #04964850 just created. Thx!

[Nils]

Case got closed again - pity. I can well live with this problem, thought you might've wanted to remove the bug.

[wishr]

Hi Nils,

I would not judge whether it's a bug or not yet

I've reached to our tech. support management and asked them to reach you back and collect the required information, so stay tuned.

Thanks

[Nils]

Thx wishr, let's see what they come up with.

[Nils]

Small update:

I rescheduled the Active full run from 1st Saturday in month to a normal weekday. Deliberately missing to connect the destination HDD in time, Veeam Agent retried and eventually started the job automatically when the disk was available. However, I was surprised when the active full was still missed and an incremental backup was run instead - even though there was no kind of 'collision' between normally scheduled incremental and especially scheduled active full at the same time.

[wishr]

Thank you for the update!

As far as I see there is still an ongoing conversation with the support engineers, so please keep working with them directly to get to the bottom of the issue.

[Nils]

Update:
I have removed and recreated the backup job, without changing the problem in any way.

Support has investigated the case but found that the Windows version (W10/21H1) isn't currently supported by VAW. Sadly, that closes the case (I'm pretty sure I saw this problem with 20H2 as well though).

[acidsnow]

Hi, I'm using Standalone agent too. My reason of retries is different. I have quite a bit errors of "Creating VSS snapshot. Error code: VSS_WS_FAILED_AT_FREEZE [0x800423f2]" The Agent retry automatically few minutes later. But if failed copy is full at retry agent make incremental instead.

Case #05046946

[wishr]

Hi Acidsnow,

This is also not the expected behavior and should be investigated together with our support engineers.

Thanks

[wishr]

Hi guys,

Quick update.

@nils, we've gone through your logs and were able to reproduce a bug that happens in very rare circumstances and only when using rotated drives. It has been already scheduled to be fixed in the next major version.

@acidsnow, your issue seems to be completely different. We are looking into your logs as well and I'll provide an update here in this topic as soon as I have something to share.

For future readers: If you are experiencing a kind of a similar issue, please open a support case so we could investigate your particular situation and provide a solution.

Thanks

[Nils]

Excellent @wishr, glad you nailed it. I'm not using rotating drives (only one drive registered with VAW), but that might be automatic for removable drives. Thanks for the update!

[wishr]

Hi Everyone,

@acidsnow, we've been also able to reproduce your issue. The reproduction is not consistent, though, and we'll continue our research to get to the bottom of the issue. As always, it will be addressed in future versions.

For future readers: if you are experiencing any of the aforementioned issues, please open a support case so we could track the demand and prioritize the fixes accordingly. This will also help you to know when a fix is available.

Thanks all!

[Nils]

A quick update, since 5.0.1.4584 has been released and W10 21H1 is now on the supported list.

I just gave it a try and the behavior hasn't changed from 5.0.0.4301: any retry causes a backup to be incremental, no matter whether an active full was scheduled or not.

[wishr]

Hi Nils,

This is expected since the fix is scheduled to be delivered in the next versions.

Thanks

[acidsnow]

Recently released version 5.0.2.4680 continues with the error.

[Nils]

Yep, still there.

[wishr]

Hi guys,

If you are interested in getting a hotfix, please, open a support case and reference bug #343776. The fix for this issue will be included in the next major VAW version.

Thanks

[Nils]

The "next major VAW version" being 5.1 (I guess)? 6.0 (major version)? 5.0.3?

[wishr]

Hi Nils,

By major we usually mean .0 versions.

Thanks

[MiroslavKlose]

I've set Veeam Agent to run an active backup on a month's first Saturday, incremental otherwise. (Free Edition 5.0.0.4301)

Since I regularly disconnect the USB backup disk, it happens that the destination is not available on first attempt. However, any retry always runs an incremental backup, no matter if a full backup was originally scheduled or not.

I have the same problem, when will the major version with the bugfix be released?

Thanks

[Mildur]

Hi Miroslav

The next major version of the Agent will come out with Veeam Backup & Replication V12. But we cannot provide a release window yet.

Thanks
Fabian

[MiroslavKlose]

Thank you, could you please send me the hotfix version via private message

[Mildur]

Hi Miroslav

Hotfixes must be obtained by a support case. I cannot share the hotfix in a private message.
Thanks for understanding.

Thanks
Fabian