Replica to Cloud Connect -: Error: Unexpected socket shutdown.

[moranshe1]

Hi all
Has anyone encountered the above error

Error: Unexpected socket shutdown.

During replication to CLOUD CONNECT,
there is open case #05359137

[HannesK]

Hello,
looks like a network issue. Maybe firewall... I suggest to continue with support. I found some cases with the same error message and fixing firewall rules solved it.

Best regards,
Hannes

[moranshe1]

Hi Hannes
you were right, there was a networking issue, after our net&sec Team fix the networking the replications started to end successfully except one tenant that we get the following error:

Processing [server name]Error: Failed to connect to the port [ccgw1.bezeqint.net:6180].
--tr:Failed to connect to target endpoint.
--tr:Client failed to process the command. Command: [connectViaGate].
--tr:event:1:
--tr:event:3:

this tenant has backup copy and Replica Jobs to us(SP)
the backup copy works fine & we didn't find any problems with networking from the tenant side to our Cloud Gateway servers via 6180

[veremin]

Kindly report your findings to the support engineer and continue the investigation, team behind this community is versed in reading debug logs and analyzing network infrastructure (especially in doing so over forum correspondence).

Thanks!

[moranshe1]

we found the problem, the tenant added a new proxy in his VBR but didn't open the ports in the FW from his proxy srv to our Cloud Gateways
you can close this topic

[veremin]

Great to hear that you've found the root cause. Should other help be needed, don't hesitate to let us know. Thanks!