Stuck on "canceling"

[matsuken]

Even after uninstall + install of latest version my agent is stuck in "canceling". It seems re-install did not clean out my previous job. The PC is running WIN11.

I tried to create a support ticket in the agent but it fails, thus I try asking in this forum instead.

Any ideas appreciated.

[jorgedlcruz]

Hello Kent,
Do you have the logs at hand perhaps? Try to take a look into the C:\ProgramData\Veeam directory.

Besides that, I have found a similar posts using the search on the forum, in particular:

• post181326.html#p181326
• https://tinkertry.com/veeam-endpoint-ba ... eset#steps

If you are a paid Customer, would recommend to open a support ticket. Let us know how it goes.

[matsuken]

Yes! the recreate db register key trick worked, thank you!
(I noticed these posts myself also but thought they were too old to still be valid)