Upgrade Wizard Output

[ratkinsonuk]

Hoping someone will know a quick answer to this one. I'm running the VBO365 Upgrade wizard/checker from a v4 installation, and it says "Your system is up to date". I expected it to say something about v6 being available.

Is this normal, does it only check for patches to the current major version?

Cheers, Rob.

[Polina]

Hi Rob,

That's weird and personally I expect all the v4 and v5 systems to be getting notifications about the upgrade to v6 )

What build are you currently on? You can check it under the main menu -> Help and Support -> About

[ratkinsonuk]

Hi Polina. It's 4.0.1.545. I originally thought it was something to do with blocked Internet connections, but we've checked that and it seems to be fine, so looks like it's the Veeam output.

Cheers, Rob.

[Polina]

Rob,

It seems that there's an issue that we cannot instantly identify. To investigate, we need to inspect logs from your server.

Please do the following:
- Enable Extended logging as described here https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=60
- Run update wizard again
- Collect logs
- Open a support case and provide the collected logs
- Post your case ID here for the follow-up

Thanks!

[ratkinsonuk]

Hi Polina. I've logged the case under 05509472. The log file output shows :-

29/06/2022 15:00:38 77 (18820) Checking for updates (current version: 4.0.1.545)...
29/06/2022 15:00:38 77 (18820) Automatic update query: version=4.0.1.545&vex_version=10.0.1.519&vesp_version=10.0.1.519
29/06/2022 15:00:38 77 (18820) Sending request to URL: https://vbo.butler.veeam.com:443/api/v1 ... 10.0.1.519...
29/06/2022 15:00:39 21 (18588) Validating certificate...
29/06/2022 15:00:39 21 (18588) successfully validated
29/06/2022 15:00:39 77 (18820) No updates found

Interesting, using the URL in a browser returns HTTP error 460, but that could be normal because of a missing payload.

[Polina]

Thank you!
Meanwhile, it seems that we identified the root cause and will fix it soon.

[ratkinsonuk]

Any idea if that will require a change to the client end, or is it an issue with your upgrade server?

[ratkinsonuk]

Sorry, I should have said. The reason I ask is that if you fix the problem your end, you could find lots of customers suddenly automatically update (default VBO setting) when they weren't expecting it. I can imagine some unhappy people.....

[Polina]

The fix will be on our end. You will just get a message that an update is available and ready for installation.

[ratkinsonuk]

The response from Support is "I may inform that there is no issue with the Veeam update server.". Now I'm more confused than ever!

[Polina]

Keep calm, a fix is coming )

Technically, your support engineer is correct - there're no issues with the server itself, but some of the rules that we use for delivering the update were set up incorrectly. We'll fix them and you'll receive the v6.