Issues backup tape can't start automatically

[bizunesh]

We have taken atomical taken the tape, but they currently cannot start atomically
Failed to LoadTapeToDriveByScsi Failed to call RPC function 'LoadMediumByScsi': Unable to move tape from ChangerSlot #6: changer element is empty.

[Mildur]

Hi Bizunesh

That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be deleted by moderators.

Issues like that are difficult to analyze over the forums and analyzing the logs is required.

Best regards,
Fabian

PS: support can only help if you upload logs https://www.veeam.com/kb1832

[bizunesh]

This is case ID #Contract Number removed by Mod

[Mildur]

That's the contract ID. Case ID starts with 05*****.
Can you check again?