Surebackup Error : OS did not boot in the allotted time

[zadrian]

I am using VBR 11 (latest version) and I have issues with a few VMs running server 2016 (80GB with approx 25GB used, 16GB RAM).

I am running daily Reverse Increment backup with no issues but surebackup always fail with "OS did not boot in the allotted time" even after setting the following
- Backup file Integrity scan with skip validation for application group VMs
- startup "max allowed boot time" 22000 sec & "application initialization timeout" 22000 sec
- consider VM to successfully booted when "VM heartbeat is present" (ticked)

The surebackup jobs runs till 4 % (powering up VM)
After 6 hours of "powering up" it goes "powering down" and fails.
I have other VMs (server 2012, Server 2016) without issues.

I did use vCenter to see the console and the few VMs were stuck on the screen (after BIOS) where there is the blue Microsoft Server logo....sometimes a circle of dots will appear....the they go away. I was not able to go to the user ID screen even.

This although is a forum, but I think previously it requires to log a case ?? How do I even log a case with Veeam ??

[Mildur]

Hi

Please check this kb on how to open a case with support: https://www.veeam.com/kb1771
You need to login as the license or case administrator.

Please provide the case number with us after you have it.

Thanks
Fabian

[zadrian]

So this forum is only for reported cases ??

[Mildur]

Hi Adrian

This forum is run by product management and not our support team.

In your case, you have VM's which were stuck in bluescreen. That is a technical issue which needs to be solved in your environment.
Our support team will be able to assist you with remote session and analyzing log files, which we cannot do effectively over the forum.

You can read more about it in our forum rules and the purpose from this forum on this page:
veeam-backup-replication-f2/rules-of-po ... -t755.html

Thanks
Fabian